Strategic Account Manager

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

About the Opportunity

The company empowers developers to stop online fraud at the source.

The organization works on turning radical new ideas in the fraud detection space into reality. Its products are developer-focused and clients range from solo developers to publicly traded companies. The company is a globally dispersed, 100% remote organization with a strong open-source focus. Its flagship open-source project has a significant number of stars on GitHub.

The organization has secured substantial funding and is backed by reputable venture capital firms with prior investments in prominent technology companies.

The Strategic Account Manager (SAM) owns the commercial success, growth, and long-term partnership of the company’s most strategic customers. This role is responsible for renewals, expansions, and multi-year account strategy, working in close partnership with Strategic CSMs, Customer Success Engineers (CSEs), Sales, and Product.

The Strategic Account Manager acts as the CEO of the account from a commercial perspective, ensuring customers continue to realize increasing value from the company while expanding adoption across teams, use cases, and geographies.

This is a highly visible role that requires strong executive presence, deep business acumen, and the ability to navigate complex customer organizations.

Key Responsibilities

Account Strategy & Commercial Ownership

• Own the end-to-end commercial relationship for strategic accounts, including renewals, expansions, pricing discussions, and contract negotiations.
• Develop and maintain multi-year account plans that align customer business goals with the company’s product roadmap and value proposition.
• Drive Net Revenue Retention (NRR) through proactive expansion, upsell, and cross-sell motions.
• Ensure on-time, predictable renewals with clear forecasting and risk mitigation.

Expansion & Growth

• Identify and qualify new expansion opportunities across products, features, teams, regions, and use cases.
• Partner with CSMs and CSEs to translate technical success and outcomes into commercial growth conversations.
• Build and maintain a healthy, accurate expansion pipeline for assigned accounts.
• Lead executive-level discussions tied to ROI, business outcomes, and strategic alignment.

Executive Relationships & Stakeholder Management

• Build trusted relationships with senior decision-makers and economic buyers within each account.
• Multi-thread across technical, product, fraud, risk, and business stakeholders. Build and expand on organization maps for holistic account coverage.
• Act as a senior point of escalation for commercial and relationship-driven issues.
• Represent the customer internally and advocate for their needs across Product, Engineering, and Leadership.

Cross-Functional Collaboration

• Ensure tight handoffs and clear role clarity between Success and Sales throughout the customer lifecycle.
• Partner closely with:
• Strategic CSMs (value realization, adoption, outcomes)
• Strategic CSEs (technical depth, integrations, architecture)
• Account Executives (territory alignment, expansion strategy)
• Product (feedback, roadmap alignment, betas)
• Marketing (case studies, customer quotes, joint marketing opportunities)

Forecasting & Reporting

• Own renewal and expansion forecasting for assigned accounts.
• Maintain high pipeline accuracy and visibility in SFDC.
• Track and report on key commercial metrics, risks, and opportunities.

Required Qualifications

• 6-10 years in Account Management, Strategic Customer Success, or Enterprise Sales, ideally in B2B SaaS.
• Proven experience managing large, complex enterprise or strategic accounts with multi-stakeholder buying groups.
• Strong track record of renewals, expansions, and long-term account growth.
• Experience working in highly technical products or platforms (e.g., developer tools, security, fraud, infrastructure, data).
• Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.

Location Preference: Remote, anywhere in the US.

Compensation & Transparency

For US-based employees, the cash base compensation range for this role is $110,000 - $130,000 (OTE $150,000 - $180,000). Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.

Due to regulatory and security reasons, there’s a small number of countries where the company cannot have teammates based. Additionally, because the company is an all-remote organization and people can join the workforce from almost any country, visas are not sponsored. Teammates need to be authorized to work from their home location.

The organization is dedicated to creating an inclusive work environment for everyone. It embraces and celebrates the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. The company strives to foster an environment where employees feel respected, valued and empowered, and team members are at the forefront in helping to promote and sustain an inclusive workplace. People from underrepresented groups in tech are highly encouraged to apply.

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.