Account Manager

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

About the Opportunity

The organization empowers the unsung heroes who support the world. It is revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, its robust CMMS platform offers a suite of features designed to streamline operations and enhance productivity.

About the Role

The Account Management team plays a vital role in the organization's growth and in the long-term success of its customers. Account Managers are responsible for a book of existing customers, helping them achieve business goals while expanding their use of the platform.

In this role, you will build strong executive relationships, partner with internal teams, and manage the full account lifecycle in order to ensure retention, drive adoption, and identify opportunities for growth. Candidates with a proven track record of managing key accounts, building lasting customer relationships, and consistently driving revenue growth in high-growth SaaS organizations are sought.

Key Responsibilities

• Drive account expansion through upselling, cross-selling, and expanding the platform across new locations within your book of business
• Build and maintain strong executive relationships, positioning the platform as a trusted partner that delivers measurable ROI
• Develop and execute strategic account plans, including leading Executive Business Reviews
• Collaborate with Customer Success, Product, and other internal teams to ensure growth, enhance the customer experience, and influence roadmap priorities
• Maintain accurate forecasting and reporting in CRM systems to provide visibility into pipeline and growth opportunities.

Required Qualifications

• 5+ years of quota carrying, SaaS experience in Sales or Account Management with a proven history of exceeding quota and excellent performance
• Experience in upsell and account expansion forecasting and growth-centric account planning
• Demonstrated success driving customer account expansion through location or subsidiary acquisition. Track record of proactive outbound prospecting and engagement.
• Experience with MEDDICC or other sales methodologies
• Ability to consistently use data, customer stories and demonstrated value to connect with and justify account expansion to senior executives
• Curious and strategic, with the ability to craft customized insights that promote growth and resonate with senior stakeholders
• Excellent written and verbal communication skills
• Comfortable navigating change and ambiguity in a fast-growing organization

Benefits

• $200,000 - $240,000 OTE, depending on experience
• Fully remote position
• Flexible PTO
• 13 paid company holidays
• Paid parental leave
• Health, Dental, and Vision insurance
• Employer paid Basic Life insurance and Short-Term Disability insurance
• Company contribution match for HSA and 401(k)
• Flexible Spending Accounts
• Monthly employee wellness stipend
• Opportunities for Learning and Development Reimbursement
• Pet insurance

The organization is an equal opportunity employer. It provides equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetics, marital status, veteran status, or any other protected characteristic under applicable laws. It is committed to building a diverse and inclusive workforce and welcomes people from all backgrounds, experiences, perspectives, and abilities. All qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.