German Customer Service Representative

About The Role We are looking for a motivated Customer Retention & Sales Specialist to join our team and support the German market. This role is ideal for professionals who enjoy working with customers, have strong sales skills, and can confidently handle retention situations. You will be responsible for managing incoming customer calls, providing guidance, identifying needs, and ensuring that customers receive the best possible experience — with a strong focus on maintaining loyalty and promoting suitable products or services. Main Responsibilities

• Handle customer contacts via phone in a professional and friendly manner.
• Ensure high levels of customer satisfaction.
• Maintain loyal customer relationships through excellent service and personalised support.
• Manage inbound calls from customers who wish to cancel their contract, focusing on retention strategies.
• Provide clear and effective customer advice on available services and offers.
• Identify opportunities to create added value for the customer, including sales and upselling.
• Communicate effectively while meeting both qualitative and quantitative targets.

Required Qualifications

• Previous experience in a call center or customer-facing role (preferred).
• Fluent German (mandatory).
• Fluent English (mandatory).
• Strong commercial mindset and proven sales and negotiation skills.
• Customer-oriented with the ability to understand needs and create solutions.
• Stress resilience, flexibility, and strong sense of responsibility.
• Excellent communication skills and professional phone etiquette.
• Ability to work independently with accuracy and organization.
• Good computer skills.
• Completed vocational training or relevant work experience (preferred).

ScheduleMonday To Friday – Rotating Shifts

• 07:00–16:00
• 08:00–17:00
• 09:00–18:00

Salary & Benefits

• Base salary: 920€ gross / month
• Performance bonus: up to 360€ gross / month
• Language allowance: 500€ gross / month
• Meal allowance: 10.20€ net/day
• Attendance bonuses: up to 110€ per month
• Flex work allowance: up to 60€ per month (gross)
• Permanent contract after 6 months
• Health insurance provided
• Possibility to work remotely from abroad after 6 months
• 100% remote position

Skills: customer,german,sales