Help Desk (Junior)

Location: Remote

Security Clearance: T1 Public Trust

Job Type: Full-Time

Target Pay Range*: $14.00 - 15.00 / hour

• This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary
  
  

Position Overview

The Help Desk Technician I supports the mission of the Centers for Disease Control and Prevention by assisting the Service Desk in providing 24/7 IT support to CDC staff. This role supports enterprise IT operations, collaborates with Service Desk personnel, and uses designated IT support tools to deliver responsive technical assistance.

Key ResponsibilitiesService Desk Support

• Support the Service Desk weekend team.
• Collaborate with other CDC Service Desk staff.
• Assist in providing 24/7 IT support to CDC staff.
• Drive key policies and procedures for IT support.
  
  

Technical Support

• Utilize IT support tools provided by the Customer Engagement Branch.
• Provide Windows 11 support.
• Support O365 applications and VPN-related issues.
  
  

QualificationsEducation

• High school diploma or GED.
  
  

Experience

• 2+ years of related experience.
  
  

Skills

• Technical skills with O365 applications and VPN support.
  
  

Other Requirements

• Schedule:
• Saturday–Sunday, 5:00 AM–6:00 PM
• Monday–Tuesday, 12:00 PM–9:00 PM
• New employee training schedule:
• 7:30 AM–4:30 PM for four weeks