Freedom Debt Relief Earns Prestigious Customer Service Recognition
Freedom Debt Relief, one of the largest and longest-running providers of debt settlement services in the U.S., has been named by USA Today as one of "America's Best Customer Service for Financial Services 2026." This recognition places them among the 500 best-performing financial services companies in the country for customer service excellence.
How the Recognition Was Determined
The annual list is based on an independent evaluation conducted by USA Today and Plant-A Insights, reflecting the experiences of U.S. customers across the financial services industry. For 2026, the recognition draws on a nationwide survey of more than 31,000 customers conducted in fall 2025, backed by more than 660,000 customer reviews referenced in the study materials. This comprehensive approach measures consistent customer service excellence over time.
Insights from Freedom Debt Relief Leadership
"Customer service isn't a slogan here, it's a standard," said Freedom Debt Relief Chief Revenue Officer Jason Pack. "From the first conversation forward, our focus is on being clear, responsive, and accountable. Our teams work hard to earn trust through professionalism and transparency, and it's rewarding to see that commitment reflected in this recognition from USA Today."
Key Evaluation Criteria
Companies were evaluated across key parts of the customer journey, including:
- Customer service
- Professionalism
- Transparency and reliability
- Availability and accessibility
- Speed of response
Online reviews were incorporated to capture broader customer sentiment beyond the survey data, ensuring a holistic assessment.
Building on a Track Record of Excellence
The 2026 recognition builds on Freedom Debt Relief's track record of customer service excellence. The company was also named by USA Today as an America's Best Customer Service award recipient in 2025, reinforcing its consistent performance and long-term focus on the client experience.
Commitment to Redefining Debt Relief
Freedom Debt Relief remains committed to redefining what's possible for Americans in debt by delivering faster paths forward, clear, transparent, and personalized guidance, with results clients can trust. Its recognition by USA Today reinforces Freedom's reputation for reliability and consistent outcomes. From the first conversation to the final settlement, Freedom Debt Relief combines speed, transparency, and award-winning service to keep clients informed, supported, and moving toward their financial goals with confidence.
How Freedom Debt Relief Operates
Freedom Debt Relief has relationships with over 4,500 creditors and uses over 20 years of consumer debt data, artificial intelligence, and proprietary technology to optimize negotiation strategies that meet clients' individual needs. Through its proven debt settlement program, Freedom Debt Relief negotiates directly with creditors on behalf of its clients to reduce the total amount owed on unsecured debts.
Clients enroll in a custom program, during which they make monthly deposits into an FDIC-insured dedicated account. As funds build, Freedom Debt Relief's expert negotiators work to settle enrolled accounts for less than the amount owed—often leading to significant savings and a faster path out of debt.
About Freedom Debt Relief
Freedom Debt Relief is one of the largest and longest-running providers of debt settlement services in the United States. They help consumers take control of their finances by giving them a proven plan to relieve their debt burden—and in the process, help them make better financial decisions in the future. Working on behalf of its consumer clients, Freedom Debt Relief negotiates with creditors to reduce the amount of debt they owe. Freedom Debt Relief is an accredited debt settlement company based in San Mateo, Calif., and has served more than 2 million consumers, helping to resolve over $20 billion in debt since 2002.
Press Contact: pressinquiry@freedomdebtrelief.com
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