Provac Sales, Inc., a leading supplier and service provider of vacuum pumps and helium leak detectors, has unveiled a new customer service portal designed to transform how manufacturers and research facilities manage their equipment servicing needs. This innovative platform offers enhanced digital access to rebuild services, warranty claims, and equipment testing, streamlining processes that were previously cumbersome and time-consuming.
Key Features of the Portal
The portal allows customers to submit requests for Rebuild Service, Warranty claims, and Test/Evaluate services directly through Provac's website. This eliminates multi-step procedures and significantly reduces response times for critical equipment repairs, ensuring faster turnaround when it matters most.
Commitment to Customer Excellence
Katy Manning, Vice President at Provac Sales, Inc., emphasized the company's dedication to immediate support: "This portal represents our continued commitment to providing immediate technical support and rapid service when our customers need it most. We've built our reputation on answering calls at 3:00 PM, solving problems quickly, and shipping products the same day. This platform extends that same philosophy to our repair and warranty services."
A Legacy of Reliability
Since its founding in 1990, Provac Sales has maintained an extensive inventory of ready-to-ship vacuum pumps while serving as a manufacturer's representative and distributor for MD-Kinney (MD Pneumatics blowers, Kinney vacuum pumps & boosters) and Inland Vacuum (vacuum pump fluids and greases). As a family-owned business, it has cultivated lasting relationships with customers who depend on precision vacuum equipment for critical applications.
Enhancing Responsiveness
The new service portal complements Provac's established commitment to same-day responsiveness and technical expertise, making it easier for customers to access comprehensive repair and warranty services that have defined the company for over three decades.
How to Access the Portal
For more information or to use the new service portal, visit https://www.provac.com/pages/rma.
About Provac Sales, Inc.
Founded in 1990, Provac Sales, Inc. specializes in buying, selling, and servicing vacuum pumps and helium leak detectors. Based in Soquel, California, the company maintains extensive inventory and provides immediate technical support nationwide, serving as an authorized representative for MD-Kinney and Inland Vacuum products.
Media Contact: Provac Sales, Inc. 831-462-8900 3131 Soquel Drive, Soquel, CA 95073 https://www.provac.com/
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