BackBox, the Network Cyber Resilience Platform, has been awarded the Best Customer Service title at the 2025 SC Awards, a prestigious recognition in the cybersecurity industry. This accolade underscores BackBox's dedication to delivering exceptional support to its global clientele.
"This award mirrors our commitment to every customer, ensuring they're supported at every turn," stated Rekha Shenoy, CEO of BackBox. The company's approach goes beyond mere issue resolution, aiming to empower network teams to excel in their operations.
Highlighted by SC Media, BackBox was praised not just for its technological prowess but for its service-first mentality. The company offers comprehensive support options, including 24/7 access for premium SLA customers, and maintains a perfect customer satisfaction score (CSAT) of 5 and an industry-leading Net Promoter Score (NPS) of 93.
The 2025 SC Awards, now in its 28th year, celebrated the best in cybersecurity, with BackBox standing out among hundreds of entries. The judging criteria focused on technical merit, market impact, and real-world problem-solving capabilities.
BackBox's achievement is a clear indicator of its commitment to customer satisfaction and innovation, setting a benchmark for others in the industry.
Comments
Join Our Community
Sign up to share your thoughts, engage with others, and become part of our growing community.
No comments yet
Be the first to share your thoughts and start the conversation!