Talkdesk®, Inc., a leader in AI-powered customer experience (CX) technology, has unveiled Talkdesk Express™, an innovative customer service solution tailored for small businesses. This platform allows small enterprises to deliver exceptional customer service on par with large organizations, eliminating the complexities associated with traditional contact center software.
Why Talkdesk Express?
A recent Gartner® study reveals that 76% of executive leaders consider customer experience critical to achieving business goals. However, many small businesses struggle with traditional software due to high costs and complexity. Talkdesk Express addresses this challenge by offering an affordable and intuitive solution that can be set up swiftly, allowing businesses to manage their multi-channel customer service operations without technical expertise.
Easy Set-up, Free Credits, and Licenses
To facilitate the onboarding process for small businesses with up to 50 employees, Talkdesk Express provides:
- $100 in free credits
- 25 free licenses
Businesses can create their contact center directly from the Talkdesk website, bypassing lengthy vendor sales processes. The platform is designed for self-provisioning, guiding users through a straightforward setup process that includes obtaining a phone number and configuring channels in minutes.
Success Stories
Businesses like TV Wall Mounters LLC, which specializes in AV installations, have already experienced significant improvements in customer service quality and operational efficiency using Talkdesk Express. CEO Calvin Williams praised its clear sound quality and intuitive layout, noting substantial success since its implementation.
Enterprise-Grade AI for All
Talkdesk Express equips small businesses with powerful AI-driven tools previously reserved for large enterprises, such as:
- Intelligent customer routing: Automatically directs queries based on priority.
- Real-time agent assistance: Provides agents with relevant information to resolve issues faster.
- 24/7 virtual agents: Offers self-service solutions for common customer questions.
- Intelligent voice biometrics: Automates customer authentication, enhancing security and reducing wait times.
CEO Tiago Paiva states, “This move strengthens Talkdesk’s position as an innovative AI CX leader, making advanced tools accessible and affordable for all businesses.”
Flexible and Cost-Effective Pricing
Talkdesk Express utilizes a usage-based pricing model, ensuring small businesses only pay for what they use after their initial credits. The platform scales with the business, providing a cost-effective way to expand customer service capabilities.
For more information, visit the Talkdesk Express page to learn how to get started today.
About Talkdesk
Talkdesk is dedicated to eliminating poor customer experiences. With a cloud-native, AI-powered CX platform, Talkdesk empowers enterprises to enhance their customer interactions, improve operational efficiencies, and drive revenue growth. Partnering globally, Talkdesk is committed to continuous innovation and delivering exceptional results for its clients.
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