Client Support Specialist

About The Company TurboTax is a leading provider of tax preparation software and services, dedicated to simplifying the tax filing process for individuals and small businesses. With a reputation for innovation, reliability, and customer-centric solutions, TurboTax empowers millions of users to file their taxes accurately and confidently. The company continuously strives to enhance user experience through cutting-edge technology and exceptional support, making tax season less stressful and more manageable for everyone. About The Role As a Customer Service Representative at TurboTax, you will serve as a vital point of contact for our customers, assisting them with inquiries related to TurboTax products and tax return software. Your primary responsibilities will include answering questions about downloading, logging in, basic navigation, importing documents, printing, filing, and addressing fundamental tax-related concerns. This role offers an excellent opportunity to develop your customer service skills in a dynamic environment, supporting users during one of the most important times of the year. You will receive comprehensive training and continuous support from subject matter experts, ensuring you are well-equipped to provide outstanding service. Qualifications

• No specific accounting background required; enthusiasm and willingness to learn are essential
• Strong verbal and written communication skills
• Ability to articulate solutions clearly and empathetically
• Excellent problem-solving skills and a customer-focused mindset
• Flexible availability between 8am EST and 12am midnight EST, Monday to Sunday
• Minimum of 20 hours per week; opportunity to work more hours if desired
• Ability to work independently and as part of a team

Responsibilities

• Assist customers with questions regarding TurboTax products and tax software functionalities
• Guide users through downloading, logging in, and basic navigation of the software
• Support customers in importing documents, printing, and filing their tax returns
• Address and resolve basic tax-related inquiries with patience and professionalism
• Participate in certification training over two days to become a TurboTax Product Expert
• Maintain a flexible schedule to accommodate customer needs during tax season
• Collaborate with Subject Matter Experts and Marketplace Performance Specialists to ensure customer satisfaction
• Continuously update knowledge on TurboTax products and features to provide accurate assistance

Benefits

• Competitive hourly pay of $18.50
• Bonus of $155 upon certification as a TurboTax Product Expert
• Flexible work hours to suit your schedule, with options to work more than 20 hours per week
• Supportive training environment with ongoing assistance from experienced professionals
• Opportunity to develop valuable customer service and technical skills
• Work remotely from any location within the designated hours

Equal Opportunity TurboTax is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We believe that a diverse workforce enhances our ability to serve our customers and fosters innovation within our organization.