Conversation Designer II

About the Role

At JustAnswer, we’re building the future of AI + human-powered experiences. As a Conversation Designer II, you’ll design and optimize chatbots that help millions of customers worldwide connect with experts and get answers faster. You’ll blend creativity, data, and the latest in LLM + conversational AI to craft engaging interactions that drive impact across e-commerce and customer service.

What You’ll Do

• Design and refine chatbot flows that convert, support, and delight customers
• Write crisp, on-brand conversation copy that balances personality with efficiency
• Analyze performance data and transcripts to identify opportunities for improvement
• Apply LLMs, prompt engineering, and NLP tools to elevate response quality and scalability
• Partner with global teams to localize bots and adapt to regional personas
• Collaborate with analytics to measure and grow impact
• Lead QA testing (functional, linguistic, regression) to ensure quality experiences
• Contribute to cross-company projects like chatbot consolidation, competitor research, and new bot launches

What We’re Looking For

• 2+ years designing and maintaining conversational AI/chatbots
• Familiarity with NLP platforms (Dialogflow, Watson, etc.)
• Working knowledge of Python, HTML, or JavaScript
• Strong data fluency with tools like Excel, PowerBI, or similar
• Hands-on experience with LLMs and prompt engineering
• Comfortable in Agile workflows with Asana, Azure Boards, Figma, LucidChart
• Detail-oriented with excellent project management skills
• Collaborative, curious, and energized by fast-paced environments

Bonus Points For

• Experience with ChatScript or other scripting languages
• Global chatbot localization experience
• Background in marketplaces, e-commerce, or CX teams
• Strength in QA leadership and post-launch optimization

👉 This is your chance to shape how people interact with AI and experts at scale. If you love solving complex problems with creative conversation design, we’d love to connect.

Remote From these States

California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.

Pay Transparency

JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.

Why Join Our Team

At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time.

Our Commitment to an Inclusive Workplace

We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent

Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.