Customer Service Support Specialist

Role & Responsibilities:

- Review of customer feedback.

- Classifying & analyzing customer feedback.

- Establishing trends and communicating the analysis with Vendor’s onshore

counterparts

- Strong verbal & written communication skills,

- Strong Banking knowledge.

- Good MS Excel & presentation skills.

- Knowledge of various Regulations including CFPB and OCC,

- Collaborate with team members to achieve performance targets.

- Identify and escalate priority issues to the appropriate channels.

- Offer solutions and alternatives to customers in a timely manner.

- Ensure customer satisfaction by providing high-quality service.

- Participate in training sessions to enhance product knowledge.

- Adapt to new processes and technologies as required.

- Maintain a positive and professional demeanor at all times.

- Contribute to team meetings and share best practices.

TOP 3 SKills

1. Strong verbal & written communication skills,

2. Good MS Excel & presentation skills.

3. Strong Banking knowledge including knowledge of various Regulations including CFPB and OCC

Thank you

Vinod

vinod@themesoft.com