Fully Remote Banking Customer Service Representative

Title: Customer Service RepresentativeLocation: RemotePay Rate: $17.20 w2Term: ContractJob Description/Responsibilities:

• Must have banking of financial domain experience
• Answer inbound calls from our internal clients at the branches.
• Educate Financial Advisors on account services and capabilities.
• Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
• Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries

Required Skills:

• Excellent communication and organizational skills, attention to detail, and strong follow-up skills
• Strong problem-solving skills
• Flexible and adaptable to change
• Proficient in Microsoft Office Suite
• Windows navigation skills

What are the top Must Haves for this role?

Given the nature of the role and the need for clear communication with clients and cross-functional teams, we're looking for candidates with strong proficiency in spoken and written English.

• Experience – 1-2 year minimum in call center environment.
• Excellent Communication skills
• Strong organizational skills and attention to detail
• Cannot be FINRA registered

As part of our hiring process, we require candidates to meet specific background check criteria before we can consider them for a role. Please ensure that your candidate is aware of and able to meet the following requirements: