Technical Account Manager – Middle

Overview: SOFTSWISS continues to expand the team and is looking for a Middle Technical Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values. About Product: SOFTSWISS Jackpot Aggregator Multi-purpose iGaming solution that introduces the Jackpot-as-a-service business tool and integrates with any gaming project Learn More Purpose of the role: The Technical Account Manager (TAM) serves as the bridge between clients and our technical team. TAMs are responsible for guiding new clients through successful integrations, supporting existing partners, and ensuring a high level of service quality. Key responsibilities:

• Manage the technical integration process for new clients, from planning to launch.
• Configure and support products for existing clients.
• Diagnose and resolve technical requests within the TAM’s area of responsibility.
• Collaborate closely with internal teams (integration, support, development, infrastructure).
• Participate in the preparation of documentation and training materials for clients.
• Document processes and contribute to their continuous improvement.

Requirements:

• Experience in a similar role (TAM, Account Manager, Technical Support, Integration Specialist), preferably in B2B SaaS or iGaming.
• Understanding of APIs, logs, integrations, and basic web technologies.
• Languages: English and Russian — Upper-Intermediate (B2+) or higher.
• Strong communication and information structuring skills. Experience with Jira, Confluence, Postman, or similar tools.
• Nice to have: Experience with integrations in iGaming or related fields. Basic SQL knowledge.
• Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA/GitLab.

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events