Account Manager - Ingredients

PRIMARY RESPONSIBILITIES

Account Management, Planning & Execution:

• Build and maintain customer relationships within assigned territory, serving as their primary point of contact to drive high levels of customer satisfaction.

• Act as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring a positive customer experience.

• Consistently engage with customers to understand their needs, desired outcomes, and identify aligned strategies to create positive impact and propose executable solutions.

• Collaborate with internal teams, including customer service, marketing, and product development, to ensure seamless customer experiences.

• Create a strategy and develop, manage, and execute sales realization for assigned accounts.

• Create account plans to effectively align with customer’s strategies to identify mutual and establish actionable next steps.

• Develop strong relationships with key decision makers and identify influences with multi-level connections across the organization.

• Prepare call reports, forecasts, and quarterly presentations for current or new business activity, new products, and other relevant marketing or competitive information.

• Analyze sales data and market trends to accurately forecast future sales within the territory.

Territory Growth Initiatives for New Business:

• Identify and prioritize growth opportunities and target potential clients within assigned territory.

• Develop and execute strategic plans, and conduct market research to generate new leads, prospects, and business opportunities.

• Collaborate with the marketing team to implement effective lead generation campaigns.

• Identify opportunities to cross-sell and upsell additional products or services to existing clients.

• Develop and implement strategies to maximize revenue within existing accounts. Customer Success: Price Management, Forecasting & Cross Functional Collaboration

• Align with organizational initiatives to maximize Customer value through systematic adoption, education, and execution, in an incredibly fast-paced, exciting, and constantly changing environment.

Internal

• Maintain and communicate customer forecasting and ordering needs aligning with Supply Chain, Demand Planning, and Plant Operations to ensure proper inventory planning and production.

• Maintain and communicate customer forecasting and ordering needs aligning with Kensing Supply Chain, Demand Planning, and Plant Operations to ensure proper inventory planning and production schedules.

• Maintain customer pricing file and communication on contract and market adjustments +/-.

• Manage spot business/rush offers as needed.

• Monitor pricing strategies and adjust them as needed to remain competitive while maximizing profitability.

• Negotiate pricing agreements with clients, considering volume discounts and long-term contracts.

KEY QUALIFICATIONS EDUCATION:

• Required Education: Bachelor’s degree (chemistry, chemical engineering, or business administration, marketing, or related).

• Preferred Education: Master’s degree (chemistry, chemical engineering, or business administration, marketing), MBA.

EXPERIENCE:

• Minimum of 5-10 years’ experience in B2B sales in the ingredients industry with proven success and consistent track record. Preferably experience in the Personal Care or HI&I industries.

• Chemical Distribution or Manufacturing experience a plus.

KNOWLEDGE/SPECIALIZED SKILLS:

• CRM Experience required, preferably Salesforce, and strong experience using Office 365 suite and

• Ability to balance day-to-day project execution and long-term customer initiatives within a fast-paced, collaborative team environment.

• Superior communication and presentation skills, both written and oral

• Strong relationship-selling, negotiation, and critical thinking capabilities

• Driven, agile, organized, and entrepreneurial self-starter.

• Approachable, team-player mentality

• Team Collaboration software tools.

• Fluent English Language & Dutch.

• Ability to work remotely.

TRAVEL:

• Frequent travel required based on business needs up to 50% time.