Our success story began in 1986, when we helped the German automotive industry to digitalize their paper-based supply chains. Today, SEEBURGER is a leading global B2B software provider with more than 1,000 #businessaccelerators in 15 countries worldwide and over 10,000 satisfied customers that rely on our innovative solutions.
Your Responsibilities
- Your main task is product support for our Business Integration Suite. This includes, among other things, recording and classifying support cases.
- You resolve support cases independently or together with 3rd level support.
- You not only fix errors, but also work together with the customer to improve the operation of SEEBURGER solutions through appropriate problem management.
- For our premium customers, you take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close collaboration with the customer.
- In addition to classic product support, you support the support team with software updates, system analyses, and projects in the service environment.
- You have a solid foundation in IT basics (networking, operating systems, ERP user knowledge)
- You have a sound educational background, e.g. IHK certification in IT specialist training, a degree in Business Informatics, or comparable qualifications
- Knowledge in IT administration, system or application support
- Ideally, you are familiar with the EDI/B2B, MFT, EAI, and API environment and have experience with communication protocols, server operating systems, application servers, and databases
- Good written and spoken German and English skills
- Flexible work: Trust-based working hours, remote work, and up to 20 days of workation
- 30 vacation days as well as extra days off for your volunteer work, and you get your birthday off
- Financial extras: Christmas bonus, subsidy for company pension plan, childcare allowance, bike leasing, Germany ticket, tax-free benefits via Edenred, and private accident insurance
- Further education: Digital learning platforms, internal and external training opportunities
- EGYM Wellpass: Access to thousands of sports and wellness offers
- Health & well-being: Stress prevention, health days, vaccinations, relaxation and activity rooms
- Events & team spirit: Summer and winter parties, after-work events, sports groups, our own band, and participation in events like B2Run
Yacine Adjir
recruiting@seeburger.com
LinkedIn - XING
Benefit from being part of a globally renowned company that is driving digitalisation forward. We continue to grow - and so can you! It is important to us that you can fully utilise your talents and strengths and go your own way, regardless of whether you are aiming for a specialist or management career. With our expertise and growth in a future-oriented industry, we offer a wide range of opportunities and secure jobs. At SEEBURGER, we value the supportive atmosphere and family environment. #StrongerTogether is one of our corporate values and characterises the way we live together.
Sounds exciting? Become a #Businessaccelerator today!
