Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Technology Solutions Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere, providing flexibility in your work environment
• Engage directly with users, making a tangible impact on their experience
• Collaborate with engineering and product teams to improve the platform continuously
• Supportive and dynamic work culture that values problem-solving and innovation

What To Expect (Job Responsibilities)

• Respond to customer tickets across email, chat, and in-app messaging with empathy and clarity
• Troubleshoot platform issues by investigating logs and guiding users through fixes
• Escalate complex technical issues to engineering with detailed documentation
• Own customer issues from initial contact to resolution and follow-up
• Build and maintain help center articles, FAQs, and internal documentation

What Is Required (Qualifications)

• 1-3 years in a customer-facing support role, ideally at a SaaS or tech company
• Strong written communication skills to explain technical concepts to non-technical users
• Genuine problem-solver mindset, with a focus on understanding root causes
• Comfortable managing a high volume of tickets and prioritizing effectively
• Experience with a help desk tool (Zendesk, Intercom, Front, HubSpot, or similar)

How To Stand Out (Preferred Qualifications)

• Experience supporting a B2B SaaS product
• Familiarity with basic technical concepts: APIs, integrations, browser dev tools, SQL queries
• Background in technical writing or knowledge base management
• Experience working cross-functionally with product and engineering teams

TechnologySolutionsCustomerSupport #RemoteWork #CareerGrowth #ProblemSolving We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners