Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Healthcare Technology Why Consider This Job Opportunity

• Salary up to $40.29 USD Hourly
• Comprehensive benefits package including medical, vision, dental, and life insurance
• Flexible work arrangements and the opportunity to work remotely
• 15 days Paid Time Off (PTO) in the first year, plus 11 paid holidays and 3 floating days
• Opportunities for personal and professional growth within a supportive and innovative culture

What To Expect (Job Responsibilities)

• Respond to customer inquiries regarding the employer's application and services in a friendly and efficient manner
• Diagnose and resolve customer issues over the phone or via electronic communication
• Track and document support requests and ensure proper notation of customer problems
• Collaborate with customers to provide tailored solutions to their needs
• Stay updated on current technology and product offerings to effectively assist customers

What Is Required (Qualifications)

• Prior experience providing software support to external customers
• Technical aptitude and troubleshooting skills for logical problem-solving
• Proven ability to resolve issues in a timely manner
• Experience working in a remote workforce
• Proficient in Microsoft products (Outlook, Word, Excel)

How To Stand Out (Preferred Qualifications)

• Experience with the employer's software application
• Background in HME, home health, or the healthcare industry
• Bachelor's degree in finance, business, healthcare, technology, or a relevant field
• Experience with Salesforce is a plus

HealthcareTechnologyCustomerSupport #RemoteWork #CareerGrowth #BenefitsPackage "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners