Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Mortgage Technology Why Consider This Job Opportunity

• Salary up to $70,000 per year
• Opportunity to work in a supportive, diverse, and inclusive culture
• Flexible work hours and time off, including 11 major holidays and 2 floating holidays
• Paid volunteer days to support charitable activities of your choice
• Meaningful equity at a growth-stage company with a focus on employee ownership
• Comprehensive benefits, including top-tier medical, dental, and vision insurance, along with a 401(k) plan

What To Expect (Job Responsibilities)

• Provide exceptional service and technical support for inquiries, concerns, and product requests via phone and email
• Proactively identify and troubleshoot technical issues in collaboration with the development team
• Ensure complete customer satisfaction by resolving issues efficiently and following up to strengthen relationships
• Create, manage, and update help center content as new features are released
• Provide feedback to the Sales and Product teams to enhance customer support processes and platform usability

What Is Required (Qualifications)

• Outstanding written and verbal communication skills
• At least 2 years of technical support experience
• General knowledge of cloud software and proficiency with internet browsers and productivity tools, including CRM and help desk software
• Well-developed problem-solving skills with the ability to correlate individual issues into larger platform-related problems
• Proven teamwork and time management skills

How To Stand Out (Preferred Qualifications)

• Experience in the mortgage or financial technology industry
• Familiarity with customer relationship management (CRM) systems and help desk software

MortgageTechnologyCustomerSupport #CareerOpportunity #CompetitivePay #EquityParticipation "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners