Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Call Center Services Why Consider This Job Opportunity

• Pay rate of $15/hour with the potential to transition to full-time
• Opportunity for career advancement within the organization
• Work from the comfort of your home with a flexible schedule
• Supportive and collaborative work environment
• Comprehensive training provided to ensure success in the role

What To Expect (Job Responsibilities)

• Handle incoming calls, chats, and emails for multiple client accounts
• Follow step-by-step processes to resolve customer issues
• Log all interactions in the employer's CRM system
• Gather, verify, and document caller information accurately
• Provide professional, patient, and solutions-oriented support

What Is Required (Qualifications)

• Training attendance is 100% mandatory - no exceptions
• Open availability (24/7); schedules will be assigned after training
• Previous customer service experience, preferably in a high call volume environment
• Strong communication and de-escalation skills
• Basic technical ability, including installing/uninstalling programs and troubleshooting equipment

How To Stand Out (Preferred Qualifications)

• Prior call center or remote work experience
• Basic technical support experience
• Strong troubleshooting skills and ability to stay calm under pressure
• Comfortable multitasking across multiple screens and tools
• Reliable, distraction-free workspace with hardwired internet

CallCenterCustomerService #RemoteWork #CareerOpportunity #TrainingProvided "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners