Customer Success Representative

Job Description:

We are seeking a US-based Customer Success Representative (CSR) to serve as the primary point of contact for property managers and tenants navigating Rentable’s security deposit management platform. This role is focused on day-to-day customer communication, education, and issue resolution to ensure users feel confident, informed, and supported throughout the deposit lifecycle.

This position plays a critical role in maintaining service quality as our customer base scales and will work closely with the broader Customer Success team to surface insights, prevent issues, and uphold high service standards.

Primary Focus: Customer communication and support related to Rentable’s security deposit management platform for property managers. 

Key Responsibilities:

Serve as the primary point of contact for property managers using the security deposit platform. Will be monitoring property manager-related tickets specifically.

Communicate clearly about:

Deposit collection, holding, and refund workflows

Compliance considerations and timelines

Platform features and updates

Daily Tasks:

• Respond to customer inquiries via email, phone, and ticketing systems.
• Escalate issues to the proper channels for quick resolution.
• Identify trends, risks, and recurring questions among property managers.
• Maintain accurate customer records in CRM and CS tools.

Ideal Candidate Profile

• US‑based and authorized to work in the United States
• 1–3 years experience in Customer Success, Customer Support, or Account Management
• Experience working with property managers, real estate technology, or property operations
• Strong written and verbal communication skills
• Ability to explain complex processes in simple, reassuring terms
• Familiarity with property management software (Rent Manager/RMX/Yardi)