Customer Service Representative (Remote)

About the Company

The organization operates in the small ship cruise industry, offering intimate yacht-style experiences and unique voyages to select small ports and hidden harbors worldwide. With a fleet of three sailing yachts and four all-suite yachts accommodating between 148 and 342 guests, the company focuses on personalized and immersive travel experiences that differ from conventional cruising. Their mission centers on delivering travel that enriches perspectives through inspired journeys, emphasizing authenticity, innovation, and responsibility.

About the Role

The Customer Service Representative is a remote role responsible for supporting travel advisors and guests by managing existing reservations and providing service through inbound and outbound calls, email, chat, and other communication channels. This position ensures accurate and efficient handling of bookings while delivering professional and calm customer service. The role contributes to overall department goals by offering sales support during peak times and maintaining high service standards, playing an essential role in customer satisfaction and retention.

Responsibilities

• Process bookings, revisions, cancellations, and notes with accuracy using reservation systems
• Apply company policies effectively to all reservations
• Provide professional guest service across phone, email, and chat channels
• Serve as the primary contact for service-related inquiries
• Support revenue goals by offering upsell opportunities on existing bookings
• Provide sales backup during high call volumes as directed
• Maintain strong knowledge of company products
• Report problems and suggest resolutions to supervisors promptly
• Assist guests and travel advisors with troubleshooting relevant systems

Requirements

• Preferred experience in cruise, tour operations, or reservations but not required
• Preferred customer service experience
• Strong written and verbal communication skills with professionalism and confidence
• Ability to manage multiple tasks simultaneously
• Self-motivated with effective task management skills
• Basic proficiency in Microsoft Office programs
• Access to a hard-wired internet connection
• Availability to work weekends and evenings as needed

Compensation

Compensation will be determined based on the candidate's experience, skills, and other relevant factors.

Benefits & Perks

• Medical, Dental, and Vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Life and Disability insurance
• Accident, Hospital, and Critical Illness coverage
• Pet Insurance
• Vacation, Sick Time, and paid Holidays
• 401(k) plan with Company Match
• Employee Assistance Plan
• Education Assistance
• Employee Discounts and Travel Deals

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.