Senior Technical Support Analyst

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering.

Our client is a global technology company. They are looking for a Senior Technical Support Analyst (Mobile SDK) to join their team. This role is a CONTRACT position. Position will be REMOTE. Candidates must be residing within the United States of America in order to be considered for the role.

**100% Remote****Contract****Monday through Friday – 5:00PM Pacific to 1:00AM Pacific + Occasional weekend support as needed in case of emergency**Position Summary:

You’ll act as the first line of defense for issues related to our iOS and Android SDKs, helping customers understand how to best integrate, configure, and optimize our technology within their apps. From debugging crashes and performance concerns to building internal tools and self-service resources, you’ll play a key role in shaping the developer experience at scale. This is a hands-on, high-impact role for someone who thrives at the intersection of mobile technology, developer support, and customer success.

Position Duties:

• Reproduce, debug, and escalate mobile-specific issues in partnership with Engineering and Product teams.
• Serve as a technical expert and initial escalation point for iOS and Android SDKs.
• Work directly with mobile developers to troubleshoot integration problems and share implementation best practices.
• Investigate crashes, performance issues, and unexpected app behavior related to the SDK.
• Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
• Participate in a 24/7 on-call rotation to support critical customer needs.
• Collaborate with Engineering to communicate incident status and contribute to root cause analyses.
• Build tooling and automation to streamline mobile debugging and improve developer workflows.
• Use AI and internal tools to create self-service support experiences for routine SDK-related issues.
• Advocate for customer needs and help inform SDK product improvements with real-world feedback.
• Continuously sharpen your technical support skills across iOS and Android platforms through exposure to challenging mobile use cases.

Requirements:

• Strong track record of solving complex technical issues in mobile development or developer support environments.
• Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.
• Experience supporting or integrating mobile SDKs in production environments.
• Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution.
• Comfort reading, analyzing, and referencing mobile code and GitHub commits to stay current with changes.
• Strong communication and collaboration skills, including active listening, empathy, and clear expectation-setting with customers.
• A mindset geared toward continual learning and technical growth.

Preferred Requirements:

• Experience supporting mobile apps or SDKs in a fast-scaling, hyper-growth environment.
• Passion for building developer enablement and support functions from the ground up.
• Track record of building strong relationships with enterprise mobile development teams, including Fortune 500 companies.
• Curiosity about how AI can support your role through automation, ideation, or more thoughtful decision-making.

Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today.

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