Service Desk Consultant

We are seeking a dedicated Helpdesk Support professional to join our team. The ideal candidate will provide exceptional technical assistance and support to our users, ensuring their IT-related issues are resolved efficiently. This role requires strong communication skills and a customer-focused attitude, as you will be the first point of contact for technical inquiries.

Duties

• Respond to user inquiries regarding computer hardware, software, and network issues.
• Provide desktop support for Windows and Linux operating systems.
• Troubleshoot and resolve problems related to LAN connectivity and other network services.
• Utilize ServiceNow or similar ticketing systems to track and manage support requests.
• Assist users with Microsoft Office applications and other software tools.
• Maintain accurate documentation of issues and resolutions for future reference.
• Communicate effectively with users to understand their needs and provide timely updates on ticket status.
• Collaborate with IT team members to escalate complex issues as necessary.

Experience

• Proven experience in a Help Desk or Desktop Support role is preferred.
• Strong knowledge of Windows operating systems and desktop hardware troubleshooting.
• Familiarity with Linux environments is a plus.
• Experience with customer service in a technical support context.
• Ability to work effectively in a team environment while also being self-motivated.
• Excellent communication skills, both verbal and written, to interact with users at all levels.
• Experience with LAN configurations and troubleshooting is beneficial.

Benefits:

• Competitive salary
• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick days, holidays)
• Retirement plan (e.g., 401k)
• Professional development opportunities
• Remote work options (if applicable)