Operations and Customer Relations Coordinator

About Us Since launching in 2014 with the creation of the first shelf-stable cold brew, Minor Figures has focused on creating innovative, plant-based products for a more delicious future. Our signature Barista Oat range can be found on the bar at over 10,000 independent coffee shops around the world and our full lineup of products can be found in thousands of stores across 4 continents. Minor Figures has been B Corp Certified since 2022. We have big plans for the future of MF. As we continue to grow at a rapid pace, we want to welcome curious, free-spirited, bold thinkers to help us create and evolve. We value individuality and a team made up of people who bring a diverse range of experiences and perspectives to the table. If you share our love for the unexpected and you want every day you spend at work to be a chance to flex your creativity and test-drive your maddest ideas, we’d love to hear from you.SALARY BANDING $50,000-$60,000 About The Role The Operations and Customer Relations Coordinator is a vital player on our operations team, ensuring all the moving parts come together seamlessly. If you're a super-organized individual who thrives in a fast-paced environment and loves the thrill of keeping everything on track, this role is perfect for you! You'll need top-notch communication skills, a knack for problem-solving, masterful attention to detail, and the ability to collaborate effortlessly with others. Get ready to dive in and make a real impact! This role requires candidates to reside in one of the following states: CO, TX, IL, MNPlease note: Due to the high interest of this role, this job posting will remain open until January 21stWhat You’ll Be Responsible For In any operations role, there are many working parts and every day is likely to look different from the next but here are a few of the top responsibilities we're looking for:

• Entering and communicating sales orders + Sample orders in ERP + 3rd part warehouses + Chat tool
• Scheduling and coordinating pickups and deliveries with 3rd party warehouses + carriers + customers.
• Partnering with Global Finance to support customer debt management, review past-due accounts, and update orders as needed.
• Monitoring on hand inventory and allocating to orders based on priority
• Facilitating Ecommerce orders- processes and relationships- including Amazon
• Compiling customer feedback data to inform company strategy
• Partnering with Global Marketing team on company messaging
• Escalating customer feedback to the appropriate departments
• Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made
• Designing and maintaining clear operational guides to ensure consistency of operations

This role requires candidates to reside in one of the following states: CO, TX, IL, MNAbout Your Team Our Ops team is small but mighty. While our North American team works remotely, we’re a close group that truly believes in our product and makes a point to stay connected across departments. We value building lasting relationships, both internally and externally, and we’re passionate about coffee and engaging with our customers. About You We want people coming into Minor Figures to be a true version of themselves. We want people that embrace every day being different. People that can bring the energy, support their team mates when the times get hard, but not hold off from asking for support themselves. Because support is available and yes, sometimes… many times in fact, we all need it. We hire humans, not machines, so let’s look at the key skills that we love to see. People that:

• Live and breathe their authenticity and individuality in everything that they do.
• Take pride in what they do, and inspire others to do the same.
• Have a sense of fun and adventure, along with a hands on & a can-do approach.
• Not be phased by constant change and challenges and willing to adapt and implement solutions.
• Collaborate like crazy & have a willingness to help in all areas of the business when needed.
• Approach every day like it’s day one. Committed, open minded and ready to enjoy every exhilarating second.

Here are some core skills and experience we are looking for in this role:

• Time management, prioritization and multitasking abilities
• Attention to detail and accuracy
• Great problem solving skills / Process Orientation
• Strong communication and interpersonal skills
• Quick learner
• Experience working in customer service preferred
• Experience in Ecommerce preferred
• Comfort and ability to work independently in a remote environment

What’s In It For You As part of the Minor Figures team, you’ll have the opportunity to invest in the business, with the option to buy shares in the company at an agreed price. Having skin in the game and really contributing to our success. Because it’s all of us that make this happen. But of course, we look after you in the other ways that you’d expect:

• Health, Dental, Vision and Life Insurance plans
• 15 days vacation, 14 days paid holiday
• Employee share options scheme, available to all full time employees.
• 1 day paid leave to support a cause of your choice through volunteering or activism
• 401(k) retirement plan with company match
• Paid Parental leave policy
• Flexible working to meet the needs of the role
• Access to the Calm app
• Flexible CoWorking Spaces across the US

YOUR COMMITMENT This role is an exempt role working 40 hours per week. The work schedule is Monday-Friday between 8:00am- 5:00pm (MT or CT) with flexibility for requests that come through in all North American time zones. This role requires candidates to reside in one of the following states: CO, TX, IL, MNOUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION At Minor Figures everyone is welcome. We are committed to cultivating and maintaining a culture that is inclusive and diverse. We celebrate differences and continually support all members of our company to be proud of who they are. In recruiting for our team, we pride ourselves on equal employment opportunities regardless of gender, sex, age, disability, race, religion, sexuality or social class. We hire the best people based on an evaluation of their abilities and effectiveness, nothing else. What’s NextYou’re sold? The coffee is brewing, you’re ready to hit send and sit back and wait for a response? In order to make that happen:

• Submit a Resume and any supporting documents to us.
• Tell us why you want to work with us at Minor Figures.

Please note: Due to the high interest of this role, this job posting will remain open until January 21st.