Desktop Support Technician II (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Desktop Support Technician II in the United States. This role provides technical support and deployment services in a dynamic, multi-environment setting, including office, warehouse, and data center operations. The Desktop Support Technician II will troubleshoot and resolve hardware and software issues, assist with new system deployments, and provide guidance to end-users. This position combines hands-on technical work with documentation, coordination, and project support, ensuring smooth IT operations. Ideal candidates are proactive problem-solvers who are comfortable working independently or as part of a team, possess strong customer service skills, and have experience in Windows and enterprise IT environments. The role offers opportunities to contribute to technology upgrades, maintain critical systems, and support both planned projects and day-to-day operations. Accountabilities

• Provide moderately complex end-user technical support, including analysis and troubleshooting of hardware, software, and peripherals
• Maintain, repair, and upgrade computer systems, including desktops, laptops, printers, and related devices
• Deploy new hardware and operating systems, including imaging, configuration, testing, and preparation of devices for re-deployment or disposal
• Deliver remote desk-side support and coordinate technical assistance with end-users
• Research and recommend technology upgrades and improvements for end-user devices and systems
• Assist in the creation and maintenance of technical and user documentation
• Communicate status updates to customers, team members, and project management resources
• Support short-term projects such as equipment moves, hardware installations, and server deployments

Requirements

• High school diploma required; AA degree in an IT-related field strongly preferred
• 3-5 years of experience in Windows desktop/laptop support within an enterprise environment
• Proficiency with MS Office and other standard software applications, including installation, configuration, and troubleshooting
• Experience with ticket management systems and Active Directory
• Printer support and maintenance experience
• A+, MCP, and/or MCDST certifications strongly desired; Macintosh experience is a plus
• Excellent customer service, communication, interpersonal, and problem-solving skills
• Ability to work independently with minimal supervision while prioritizing tasks effectively

Benefits

• Competitive hourly pay ($30.59-$37.38)
• Medical, dental, and vision insurance coverage
• 401(k) plan with company contributions
• Short-term and long-term disability coverage, basic life insurance
• Wellbeing benefits and paid time off (PTO), including scheduled holidays and volunteer time
• Opportunities for professional growth and development

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company. The final decision and next steps (such as interviews or additional assessments) are made by their internal hiring team. Thank you for your interest!