Customer Success Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will be integral to ensuring that customers receive the maximum value from their investments. You will guide them through onboarding and ongoing engagement while collaborating with internal teams to streamline processes and address customer needs. Your expertise will help in promoting the adoption of solutions and driving significant business outcomes. This position offers a unique opportunity to create lasting relationships and advocate for customers in a fast-paced technological environment. Accountabilities

• Ensure customers maximize the value of their technology investment by fully utilizing licenses and adopting new use cases.
• Guide customers through key milestones including onboarding, deployment, and adoption.
• Increase renewal rates, reduce churn, and drive business growth through customer advocacy.
• Promote available resources and communities for effective product utilization.
• Act as a trusted advisor by addressing improvement requests and resolving critical issues.

Requirements

• 5+ years of experience in a customer-facing role within the technology domain.
• Proficiency with BIG-IP, NGINX, and cloud-based solutions.
• Ability to simplify complex technical concepts into actionable insights.
• Proven capability in building strong customer relationships and driving revenue growth.
• Strong communication, presentation, and problem-solving skills.

Benefits

• Flexible remote work environment.
• Competitive compensation package.
• Opportunities for professional development and training.
• Collaborative work culture with a focus on innovation.
• Support for a diverse and inclusive workforce.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.