Help Desk Technician

Support Technician

Our client, a law firm, is seeking a Support Technician to provide remote technical support to attorneys and staff in a fast-paced, service-oriented environment. This role will serve as a key point of contact for IT issues, with clear escalation paths to more advanced support teams when needed.

Responsibilities:

• Provide remote support for hardware, software, and general IT issues
• Troubleshoot and resolve issues in a Windows and Microsoft Office environment
• Manage and prioritize incoming tickets, escalating more complex issues as appropriate
• Deliver strong customer service while supporting attorneys and business professionals
• Accurately document, track, and update tickets within the ticketing system
• Collaborate with internal teams and external support partners to ensure timely resolution

Qualifications:

• 1–2 years of IT support or Help Desk experience (flexible)
• Strong troubleshooting skills in Windows and Microsoft Office environments
• Excellent communication and customer service skills
• Ability to work in a fast-paced, high-volume support environment

Nice to Have:

• Experience with Active Directory, Citrix, Exchange, or ServiceNow
• Prior experience in a law firm or professional services environment

If this sounds like a good fit, apply now!