The Role
Fly My Group is hiring a Client Success Coordinator to work across group airfare, airline reservations, ticketing, schedule changes, group traveler support, account service, and travel operations. This role is centered on work where you will coordinate client or account support, follow-up, and service delivery. It is a full-time, 100% remote position open to candidates throughout the United States.
Location: United States — 100% Remote
Job Type: Full Time
Salary: $67,500 - $77,000 per year
What You'll Manage
- Serve as a consistent point of contact for assigned customers or internal account teams in the Client Success Coordinator role at Fly My Group.
- Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM as part of the Client Success Coordinator role at Fly My Group.
- Coordinate routine requests, status updates, deliverables, and follow-up across internal teams across group airfare and traveler operations in this Client Success Coordinator position.
- Monitor open items and service commitments and escalate delays, risks, or unresolved customer issues for the Fly My Group team as part of Client Success Coordinator work.
- Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information while supporting group airfare and traveler operations in the Client Success Coordinator role at Fly My Group.
- Identify recurring questions or service gaps and share them with the appropriate team for improvement as part of day-to-day Client Success Coordinator responsibilities at Fly My Group.
- Strong customer communication, organization, documentation, and follow-up skills for the Client Success Coordinator opening at Fly My Group.
- Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
- Ability to manage multiple accounts or requests without losing deadlines or documentation.
- Professional judgment when escalating service problems or customer concerns.
- Strong attention to detail and a dependable customer-service mindset.
- A pre-employment background check is required.
- Employment type: Full Time
- Work arrangement: 100% Remote — United States
- Experience level: Associate
- Base salary: $67,500 - $77,000 per year
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
