Location: United States — 100% Remote
Job Type: Full Time
Salary: $68,000 - $77,000 per year
About The Opportunity
Smartly Technologies is adding a Customer Success Coordinator to its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. The Customer Success Coordinator will coordinate client or account support, follow-up, and service delivery. The opening is full time, fully remote, and open to candidates throughout the United States.
What You'll Work On
- Serve as a consistent point of contact for assigned customers or internal account teams in the Customer Success Coordinator role at Smartly Technologies.
- Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM as part of the Customer Success Coordinator role at Smartly Technologies.
- Coordinate routine requests, status updates, deliverables, and follow-up across internal teams across managed IT and technical delivery in this Customer Success Coordinator position.
- Monitor open items and service commitments and escalate delays, risks, or unresolved customer issues for the Smartly Technologies team as part of Customer Success Coordinator work.
- Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information while supporting managed IT and technical delivery in the Customer Success Coordinator role at Smartly Technologies.
- Identify recurring questions or service gaps and share them with the appropriate team for improvement as part of day-to-day Customer Success Coordinator responsibilities at Smartly Technologies.
- Strong customer communication, organization, documentation, and follow-up skills for the Customer Success Coordinator opening at Smartly Technologies.
- Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
- Ability to manage multiple accounts or requests without losing deadlines or documentation.
- Professional judgment when escalating service problems or customer concerns.
- Strong attention to detail and a dependable customer-service mindset.
- A pre-employment background check is required.
- Employment type: Full Time
- Work arrangement: 100% Remote — United States
- Experience level: Associate
- Base salary: $68,000 - $77,000 per year
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
