Email Chat Support (Offsite)

Desire Home Care (DHC) is a privately owned and family oriented company that provides in-home care for seniors , adults and children facing physical and/or medical challenges. We believe that everyone should and deserves to live life with joy, dignity and most importantly to its' fullest. Our caregivers come highly trained and with heart full with compassion eager to assist you in reaching those special milestones. We assist with personal care, meal preparation, transportation and mobility, and in home respite services in an environment familiar to you, surrounded by loved ones and special memories. We strive to provide quality care you can trust, and pride ourselves in providing excellent and affordable care. Care plans are personalized to fit each individual client’s needs. Desire Home Care staff work closely with family members and other support staff to ensure that appropriate and quality care is given to all clients. Our caregivers are certified and bonded. Our Mission: Our values are simple. Desire Home Care strives to offer quality and affordable compassionate home care services, while meeting your needs and exceeding your expectations. About The Role We are seeking a dedicated and customer-focused professional to join our Customer Support team as an Email Chat Support representative. In this hourly, full-time role, you'll play a key part in delivering exceptional service to our customers by responding to inquiries and resolving issues through email and chat platforms. If you have strong communication skills in English, enjoy solving problems, and thrive in a fast-paced environment, this position might be perfect for you! What You'll Do

• Respond promptly and professionally to customer inquiries via email and chat.
• Provide accurate, valid, and complete information to customers by utilizing the available resources.
• Troubleshoot and resolve product or service-related issues by identifying the cause and offering appropriate solutions or alternatives.
• Keep records of customer interactions and transactions while capturing relevant details into the CRM system.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Maintain a deep understanding of company products, services, and policies to assist customers effectively.
• Meet personal/team performance goals and customer satisfaction targets.
• Identify trends in customer feedback and share insights with the team to improve service delivery.

Qualifications

• Fluency in English, with excellent verbal and written communication skills.
• Proven experience in customer support, preferably in an email or chat-based role.
• Proficiency in using email and chat platforms, as well as CRM tools.
• Strong problem-solving skills with the ability to think critically and stay composed under pressure.
• Ability to work independently in an offsite setting while maintaining productivity and discipline.
• Exceptional attention to detail and organizational skills.
• Availability to work full-time, on an hourly basis, and adapt to a flexible schedule if required.

MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA The Pay Range For This Role Is 20.91 - 32.21 USD per hour(Remote (Grand Forks, North Dakota, US))