Customer Service Executive Connect Fibre
Working from home £27,000
Company overview
Connect Fibre is an exciting broadband business offering the very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 2000 Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Our product sells itself!
We now seek a dynamic, ambitious individual to join our Customer Services Team. We already have a Trust Pilot score of 4.8/5 and we want to improve it!
The Role
This is an excellent opportunity for someone with 1st line support experience to make the next step in their career working for a fast-growing start-up.
As a Customer Service Executive, you will be passionate about ensuring that every customer has an amazing experience with our service, even when things need fixing.
As part of a small, growing team, you will provide customers with accurate, friendly and valuable support to help them get the most out of their products.
Role Requirements
- Have a “customer first” focused attitude delivering an exceptional customer service in every contact.
- Provide 1st line technical, account, sales, and general support to customers via multiple channels, including telephone, chat, and email.
- Identify ways to improve service delivery to our customers, including creating written and video content for the online knowledgebase.
- Close tickets within agreed service levels, recording all activity accurately and efficiently on internal systems.
- High-level of creativity and energy, with the ability to inspire, engage, influence, and learn fast.
- Responsive, caring personality with proactive attitude toward work
- Collaborate with colleagues across different teams to provide timely and positive outcomes for customers.
Skills Required
- Industry experience in Broadband, Telecoms, Energy or Media is essential
- Experience working on a consumer 1st line support helpdesk.
- Excellent customer service skills gained working with a diverse customer base and a wide range of issues and incidents.
- Experience of working at a start-up is advantageous, with a willingness to help setup new systems and processes.
- Effective communicator with both customers and colleagues using minimal technical jargon.
- Ability to manage personal workload through skilled time management and prioritisation.
- A positive attitude and resilience that shines through whether working within a team or independently.
- Strong attention to detail and a natural problem solver.
- Internet or telecoms experience preferred, but not essential.
The Rewards
- £27,000 Base Salary
- 25 days holiday plus bank holidays plus Birthday off
- Private Medical and Dental Cover
- Company Pension Contribution
- £1500 Employee Referral Scheme
- Family Friendly Support Package
- Continuous development and long-term career prospects
Connect Fibre offers excellent team and business building opportunities. Please see www.connectfibre.co.uk for more information on our exciting new business!
Interested applicants should, in the first instance, send an up-to-date CV to: Paul Blunt at Connect Fibre paul.blunt@connectfibre.co.uk. All applications will remain strictly confidential.
(Connect Fibre operates a hybrid working model with main emphasis on home working with occasional visits to company office locations. Candidates must be a UK resident with citizenship or indefinite leave to remain and are required to undertake a basic DBS check.)
