About Bedford & Blooprint
In France, our story is unique.
Blooprint was founded in 2021 with a clear ambition: to help clients transform their planning processes from strategic thinking to hands-on implementation, combining agility, expertise, and innovation.
In 2023, Blooprint joined forces with Bedford - one of Anaplan’s most awarded and respected partners in Europe. Together, we bring:
- Blooprint’s entrepreneurial energy and agility
- Bedford’s recognised excellence, maturity, and multi-country expertise
- A shared culture built on partnership, innovation, quality, humility, curiosity, and customer focus
Our teams support clients across France and Europe in modernising planning with Anaplan, delivering high-impact solutions, and supporting adoption across organisations.
Above all, we expect everyone at Bedford France to deliver Beyond the Expected**,** bringing insight, initiative, care, and high craftsmanship to every interaction.
Beyond the Expected means asking thoughtful questions, anticipating needs, bringing clarity to complexity and solving problems proactively. Our culture is built on partnership, innovation, customer focus, humility and teamwork.
If that sounds like you, Bedford will feel like home.
Role Opportunity
We are looking for a French Care Consultant to join our growing French consulting team. You will play an essential part in caring for the health of our growing Anaplan customer portfolio across the EMEA region.
Reports to: Head of Customer CARE
Location: France / Remote
Direct Reports: n/a
Tasks
Core Responsibilities
- Customer Experience: Oversee the full Care/MS process, from customer onboarding and engagement through to renewal, ensuring each stage is delivered to the highest standard
- Customer Engagement: Act as the primary point of contact for managed services customers, understanding their evolving business needs and ensuring their Anaplan solutions remain aligned
- Collaboration: Work closely with Bedford’s Professional Services Directors and Anaplan Business Partners to regularly review customer health and proactively identify potential churn risks
- Platform Management: Ensure Anaplan routines and maintenance tasks are completed on schedule, while also managing model access and security requirements as needed
- Troubleshooting & Support: Provide ongoing support for existing Anaplan models, including troubleshooting issues, optimising performance, and implementing functional enhancements
- Customer Intelligence: Maintain an up-to-date customer database with key contact details, use cases, and other relevant metrics to enhance service delivery
- Business Development: Contribute to the design, implementation, and continuous improvement of service offerings while staying informed about Anaplan’s latest functionalities
Accountabilities and KPIs
- Project quality and successful delivery
- Customer satisfaction and adoption
- Adherence to governance and methodology
- Contribution to Blooprint/Bedford culture and collaboration
- Demonstrated Beyond the Expected behaviours
Requirements
Key Pre-requisites
- Full fluency in French (spoken, reading and written), strong English-speaking skills (C1)
- 2+ years of experience with Anaplan (minimum Level 3 Certification) demonstrating strong technical proficiency across all aspects of the platform
- Experience in planning, finance, supply chain, analytics, or consulting
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Customer-centric mindset, passionate about helping clients maximize their investment in Anaplan
- Exceptional time management and attention to detail, with the ability to manage multiple workstreams simultaneously
- Ability to learn quickly and adapt
- Team-oriented mindset with autonomy and initiative
- Alignment with Bedford/Blooprint values
Desirable Skills
- Experience working in a SaaS, consultancy, or agile environment
- Ability to work in a multi-country context
Benefits
Our benefits
- Profit share based on company results
- Transportation and health insurance (Alan) covered 100%
- Access to EGYM Well Pass (formerly Gymlib)
- Restaurant vouchers via Swile
- Partial financing of childcare costs if needed
- Work from home allowance of €50 per month
Company policy statement
Please further note that to protect the company’s legitimate business interests, and the interests and wellbeing of current staff, the company reserves the right to lawfully undertake proportionate pre-employment checks and ongoing diligence both before the commencement of your employment and periodically during your employment.
