Account Manager

About Us

Athera Healthcare delivers innovative healthcare solutions that improve patient outcomes and transform healthcare delivery. Our products support decontamination, sterile services, endoscopy, and theatre environments across the NHS and wider UK healthcare sector. We are seeking a commercially driven Account Manager to join our growing team and take ownership of customer relationships and revenue growth across the UK territory.

Job Overview

As an Account Manager at Athera Healthcare, you will be responsible for driving commercial success within the UK territory. Your primary focus will be managing contract renewals, growing consumables revenue, and building strong commercial relationships with existing customers. You will work closely with our Customer Success Managers, who provide specialist product and decontamination expertise, while you own the commercial relationship and revenue targets for your accounts.

This is a sales-focused role. You will be proactive in engaging with customers, identifying opportunities for growth, and ensuring that Athera retains and expands its revenue base across the UK.

Key Responsibilities

·     Take full ownership of the contract renewal pipeline across UK accounts, proactively engaging customers a minimum of 180 days before contract expiry to secure timely renewals

·     Develop and execute a structured call plan and outreach programme to drive consumables revenue, meeting monthly and quarterly sales targets

·     Build and maintain strong commercial relationships with procurement, finance, and operational stakeholders at customer sites, ensuring satisfaction and loyalty

·     Identify opportunities to expand Athera’s footprint within existing accounts, including additional modules, products, and services

·     Effectively manage and prioritise accounts across the UK, maintaining an accurate pipeline and forecast within HubSpot

·     Work closely with the UK Customer Success Manager to share account intelligence, align on customer strategy, and use product adoption insights to inform commercial conversations

·     Conduct regular site visits to build relationships, understand customer needs, and compete effectively against rivals with customer-facing representatives

·     Work with the Sales Administrator, finance team, and wider business to ensure smooth order processing, accurate invoicing, and timely revenue recognition

·     Provide regular reporting on renewal pipeline, consumables revenue, and account activity to the Director of Client Services

Success Criteria

·     Renewal Rate: Achieve and maintain a high contract renewal rate across the UK portfolio, with renewals completed on time and no customers falling out of support

·     Consumables Revenue: Meet or exceed monthly and quarterly consumables sales targets, demonstrating consistent revenue growth year on year

·     Pipeline Accuracy: Maintain an accurate and up-to-date renewal and sales pipeline within HubSpot, enabling reliable forecasting

·     Customer Relationships: Build trusted commercial relationships across the customer base, evidenced by customer feedback and retention metrics

·     Competitive Position: Actively defend and grow Athera’s market share against competitors through proactive account engagement

Requirements

·     Minimum 2–4 years of experience in a sales or account management role, with a proven track record of meeting or exceeding targets

·     Experience in healthcare technology or healthcare software is highly desirable but not mandatory

·     Strong commercial acumen with the ability to manage renewals, sell consumables, and identify growth opportunities

·     Excellent interpersonal and communication skills, with the ability to build rapport at all levels of an organisation

·     Self-motivated and results-driven, with strong organisational and time management skills

·     Proficiency with CRM systems (HubSpot preferred) and standard office tools

·     Willingness to travel regularly across the UK for customer visits and meetings

·     Full, clean driving licence required

Desired Skills

·     Experience working within NHS procurement and supply chain environments

·     Understanding of decontamination, sterile services, or related healthcare sectors

·     Experience with territory planning and sales forecasting

·     Familiarity with contract management and renewal processes in a B2B environment

Benefits

·     Competitive base salary plus performance-related bonus

·     Car allowance

·     Company pension scheme

·     Professional development opportunities

·     25 days annual leave plus bank holidays

Location

Remote working position with regular travel required to attend customer meetings and site visits throughout the UK. Occasional travel to Ireland or central meetings as required.