Customer Success Specialist

Zipchat is the AI chat platform built for merchants and e-commerce. We help stores sell more and support their customers automatically, and we're growing fast. We're looking for someone to join our Customer Success team and own the customer journey from onboarding through account growth.

What you'll do

• Be the point of contact for a portfolio of e-commerce clients
• Guide customers through product activation, onboarding and expansion
• Understand client goals and help them get real results with our AI
• Work closely with product and support to solve problems and gather feedback
• Spot upsell and account growth opportunities

What we're looking for

• 1–2 years in a customer-facing role: Customer Success , Customer Support, Account Management, or Business Development
• Experience in SaaS or e-commerce
• Fluent, professional-level English plus at least one other European language (preferably Spanish or French)
• Comfortable juggling multiple conversations at once
• Self-directed with a natural problem-solving attitude

Bonus points if you have:

• Knowledge of the Shopify/Ecommerce ecosystem
• Familiarity with conversational AI tools
• Startup experience

Interview Process

We plan to hire fast and have designed a very efficient interview process:

1. Interview with the Head of Customer Success
2. Business case exercise with one of our Founders
3. Offer

What we offer

• A central role in a fast‑growing AI‑powered startup.
• Remote‑friendly environment, flexible hours, and a collaborative international team.
• Opportunity to shape how we support and scale dozens of early‑stage e‑commerce brands.
• Competitive salary + performance‑based compensation
• Learning & development: be part of the journey building the next generation of AI support agents.