Support Analyst

Position: Support Analyst

Location: Remote - but must be based in AEDT (UTC+11) or AEST (UTC+10)

Employment Type: Contractor, (self-employed) Full-time hours

Salary Band: Competitive, based on experience and level

About Us

We’re Amelco, a UK-based software provider at the forefront of the gaming and gambling industry across the USA, UK, and Europe. We partner with major global gaming companies to build innovative, high-performance platforms that power sportsbooks, lotteries, casinos, virtual games, and financial trading.

Our Vision is to shape the future of gaming and to transform experience from gaming operations into intelligent solutions that meet customer needs in the digital era and create value for all stakeholders in sustainable ways. We value teamwork, knowledge sharing and transparency with accountability. We believe quality, ability and determination are vital ingredients in delivering success at Amelco and that you will be able to instil your imprint with us.

We’re proud of our collaborative and driven culture, and we're excited to be expanding into Australia for the first time—this role marks an important step in our journey.

About the Role

We’re looking to form a remote team startins with some enthusiastic Support Analysts, of junior and mid-level. They will need to be passionate about technology and eager to grow with us. They’ll be an essential part of our team, providing operational and technical support across the full software development lifecycle, with a focus on live production systems.

This is a great opportunity for someone looking to build a long-term career with us. Many of our Support Analysts have progressed within the company into roles such as DevOps Engineers, Project Managers, and even Senior Leaders within the company.

Key Responsibilities

• Manage and adhere to customer SLA’s to achieve the highest level of system availability
• Proactively monitor live systems using tools to assess the health and availability of services, respond to and resolve issues minimising the impact on production systems
• Troubleshoot high-priority incidents and provide timely resolutions.
• Collaborate with various tech teams to fulfil business needs.
• Support the end-to-end delivery process from requirements, scoping through to design and then creating, testing and releasing the application/functionality
• Work with stakeholders to deploy and implement product solutions.
• You will work an early shift, enabling the support team to be fully functional 24/7.

Requirements

• Basic understanding of Linux and SQL
• Self-motivated to learn and progress own technical skills
• High attention to details and very self-motivated
• Good Documentation skills
• Analytical approach with problem-solving capabilities
• Excellent communication skills

What We Offer

• Knowledge-sharing and training initiatives
• Competitive salary
• Career growth and development pathways
• Long-term full-time opportunity
• International projects with cutting-edge technology
• Remote-first work in a global, multicultural environment
• Flat organizational structure
• Friendly, supportive, and professional team
• Dynamic culture surrounded by industry experts

Ready to Join Us?

If you're looking to take the next step in your career and help shape the future of gaming with us in our new Australian venture, we’d love to hear from you.

Please attach a CV, preferably with a cover letter outlining your interest and relevant experience. Only applications with this attachment will be considered. We look forward to hearing from you!