Senior Customer Success Manager - Ecommerce SaaS

Senior Customer Success Manager - SaaS Ecommerce / Marketing Tech / CRO

Up to $150-180k base + 20-30% uncapped OTE

Remote role based anywhere in the USA but ideally you'll be based on the East Coast

*You must have experience in a CSM role at a SaaS ecommerce tech company and you're working with enterprise ecommerce/retailers to be considered for this roleThe Company

This European company are looking to continue to expand their successful USA launch.

The product is adds actual real ROI helping brands companies sell more products online – it’s a need to have technology.

They are more stable than most tech companies in the market and growing steadily this year!

Exciting Bits

• Senior role with career progression
• European origin scale up company with a presence across the US and the UK
• Have had a good few years and in a good position
• Remote role (
• You’ll be speaking with senior people at well known US household enterprise organisation

The Role

• This is an enterprise CSM role retaining and growing your BoB
• 1-3m BoB across 10-20 enterprise accounts
• Its also very client facing, you'll be dealing with the day2day, working with the tech team who will support and you must be a product expert!

Requirements

• You must have recently been working at a SaaS ecommerce/marketing tech (think along the lines of CRO, on site personalisation , social proofing, multi-channel marketing, CX, UX/UI ect) in a CSM or similar role
• You also must have recent experience managing enterprise US ecommerce or retail clients (think the US largest ecom/retailers like Staples, Macys or Adidas)
• You are in charge of renewals as well as the day2day - you should be an absolute product expert (its not tech/coding but some technical knowledge will help)
• Ideally you come from a start up/scale up
• Ideally you'll also have experience upselling/growing accounts
• Based in and have the right to work in the USA
• Be based on the East Coast ideally or open to moving there

Ultimate Asset is proud to be an equal employment opportunity employer. We do not discriminate based upon race, colour, gender, sexual orientation, gender identity, gender expression, age, status, origin, disability, or any other basis covered by law. All employment is decided on the basis of merit, qualification & business need. We celebrate diversity and encourage you to apply to opportunities here at Ultimate Asset.

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