Customer Success Manager

Customer Success Manager (CSM) – Risk Intelligence & Online Threats

Location - United States (Remote)

About the Company:

Our client is an established player in the Risk Intelligence space, helping enterprise organisations identify and neutralise threats to their digital footprint and brand integrity. With a proven platform, a strong enterprise customer base, and real market momentum, they're expanding their Customer Success team to keep pace with growing demand.

The Role:

You'll own a portfolio of enterprise accounts end-to-end - from onboarding through to renewal and expansion - acting as the go-to technical advisor and strategic partner for security and risk stakeholders. If you're someone who builds strong relationships, gets ahead of problems, and genuinely cares about customer outcomes, this role is for you.

What You'll Do:

• Own the full post-sales lifecycle: onboarding, adoption, retention, and growth

• Be the primary technical contact - ensuring smooth integration and maximum platform value

• Build relationships with CISOs, security engineers, and risk leaders

• Run business reviews and deliver actionable recommendations

• Monitor account health and proactively manage risk

• Collaborate with Sales, Product, and Support to deliver a best-in-class experience

• Identify upsell and expansion opportunities across your portfolio

What You'll Bring:

• 4+ years in customer success, technical account management, or post-sales within cybersecurity, digital risk, or SaaS

• Familiarity with digital risk, brand protection, or external attack surface management

• Proven ability to retain and grow enterprise accounts

• Strong communicator - equally comfortable with engineers and C-suite

• Proactive, ownership-driven mindset

What's On Offer:

• Competitive salary, equity, and performance incentives

• Fully remote across the US

• High-impact role with real influence on product direction

• A collaborative team focused on delivering genuine security outcomes

Strong match? Someone from our team will be in touch.