Customer Success Manager

Customer Success Manager – Brand Protection & Risk | GTM Startup Experience

Location: United States (Remote)

About the Company:

Our client, a fast-growing cybersecurity startup in the Brand Protection and Risk Intelligence space, is seeking a Customer Success Manager to ensure successful onboarding, adoption, and long-term value realisation for their enterprise customers. This role is ideal for a technically skilled customer success professional who thrives in a go-to-market startup environment and is passionate about helping organisations safeguard their digital footprint and brand integrity.

Key Responsibilities:

• Own technical onboarding, implementation, and ongoing success of customer deployments.
• Serve as the primary technical point of contact for customers, ensuring seamless integration and maximum value from the platform.
• Partner closely with Sales, Product, and Support teams to deliver an exceptional post-sales experience.
• Provide proactive guidance, troubleshooting, and best practices to help customers achieve their risk mitigation and brand protection goals.
• Act as a trusted technical advisor and advocate, communicating customer feedback to influence product roadmap and service improvements.
• Develop and maintain technical documentation, training materials, and success playbooks to scale customer enablement.
• Support customer renewals and expansion opportunities by identifying areas for increased adoption and ROI.

Requirements:

• 3+ years of experience in Customer Success Managing, Technical Account Management, or Solutions Engineering within cybersecurity, threat intelligence, or brand protection.
• Strong technical aptitude and ability to troubleshoot and communicate complex concepts clearly to both technical and business stakeholders.
• Hands-on experience supporting enterprise customers in a GTM startup or high-growth technology company.
• Familiarity with risk intelligence, digital footprint monitoring, or brand protection solutions preferred.
• Excellent communication, problem-solving, and relationship-building skills.
• U.S.-based, with the ability to work remotely and travel occasionally to customer sites or company events.

If you are a successful applicant, someone from our team will reach out.