Onboarding Manager

Who We Are Headquartered in Oregon, Foureyes® is a remote-first company with 90+ employees in two dozen states. We are privately owned and focused on the automotive vertical. We believe human intellect paired with data-driven AI is the winning combination. It always has been. And we're on a mission to bring that winning combination to automotive dealerships with easy-to-love software. We're a software company that thinks about people first. With every innovation, we seek to put humans back in the starring role. If that sounds like the kind of company you want to be a part of, there’s good news. We’re hiring for an Onboarding Manager! Overview As an Onboarding Manager at Foureyes, you are responsible for executing the end-to-end onboarding and implementation process for new customers. You ensure that each account is technically launched with accuracy, speed, and clear documentation—owning everything from configuration through go-live. This role is focused on operational excellence: getting accounts live, setting users up, conducting system walk-throughs, and confirming readiness for handoff to the Customer Success team. You will work closely with Sales, Support, Data, and CS to deliver a seamless customer onboarding experience, but your role is not focused on ongoing strategy or account management. Responsibilities You are accountable for the successful implementation and technical launch of Foureyes Accounts. Your Core Responsibilities Include

• Serve as the primary project manager for new customer onboardings, from signed contract through go-live
• Own the full onboarding workflow: kickoff scheduling, data integrations, account configuration, QA, user setup, and milestone tracking
• Coordinate internally with Data, Product, and Support teams to complete
• CRM, website, phone, and inventory integrations
• Track all onboarding tasks and milestones using internal tools and systems
• Host initial live walkthrough sessions (“click-path” training) to orient users on system basics and login access
• Document account setup, known edge cases, and outstanding needs for a clean handoff to Customer Success
• Surface blockers or delays early and escalate as needed to maintain project timelines
• Maintain data hygiene and status updates in Salesforce or project tracking tools
• Collaborate with peers and leadership to identify onboarding workflow improvements and submit feedback for iteration
• Support QA of onboarding outputs, ensuring all system connection and dashboards are fully functional before launch
• Deliver a consistent, repeatable onboarding experience that reduces launch time and drives internal efficiency

Qualifications Knowledge, Skills & Abilities:

• Strong project management and task execution skills
• Clear, confident communicator with excellent organization and follow-

through

• Comfortable guiding customers through process steps without taking on a strategic consulting role
• Ability to conduct structured training on defined workflows (“click-path” style)
• High attention to detail with ability to QA integrations and setups
• Able to prioritize and manage multiple onboarding projects at once
• Experience working in Salesforce, project management tools, and G-Suite
• Bonus: familiarity with dealer tech stack components (CRM, inventory feeds, websites, call tracking)

Education And Experience

• 3+ years of experience in onboarding, implementation, technical account management, or project coordination
• SaaS or data integration experience preferred
• Automotive industry experience a plus

Compensation Range: $65,000 - $72,000 base, plus performance pay Location: This position is remote. We are hiring in the following states. AZ, CA, CO, FL, IA, ID, KY, MA, MI, MD, MN, NV, OH, OR, PA, TN, NH, TX, and WA Travel: Up to 5% (occasional onsite visits) Why Foureyes?

• Competitive salary and health benefits for eligible full time employees.
• Additional benefits including 401k matching, student loan repayment matching, and a subsidy for internet or cell phone
• Generous PTO days, in addition to paid holidays that incorporate two days to honor and celebrate your heritage, culture, or traditions that matter most to you-- just tell us when!
• Half Day Summer Fridays!
• A company actively working to dismantle bias in our hiring practices, foster cultural inclusivity, and continuously examine policies and practices to ensure equity. We recognize and believe that diversity, equity, and inclusion constantly make us better.
• A fast-paced, team-driven culture that helps you grow your career with learning opportunities, autonomy and ownership, and chances to succeed (or fail-- hey, we’ve all learned through failure).

Diversity, Equity & Inclusion At Foureyes, we believe your ability to build, think creatively, and solve problems is best accessed when you have the freedom to be yourself. Inclusion is not a nice-to-have; it is a must-have. The bedrock of an inclusive culture is our ability to celebrate and harness the unique perspectives our diversity provides in the building process. While an org structure exists to provide clarity around how ideas get communicated, we are all equal as coworkers, and we are committed to careful and continued introspection around how to best be an equitable, fair, and inclusive workplace that celebrates you for being you. Equal Opportunity As an Equal Opportunity Employer, Foureyes is dedicated to providing a diverse and inclusive workplace, which includes unbiased recruiting, hiring, and employment practices. Applicants and employees are treated with respect, and provided opportunities – free of discrimination of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital or parenting status.