IT Service Delivery Director

IT Service Delivery DirectorIdeal current roles, if you're a:

• IT Service Delivery Director
• Systems Engineer
• Nexthink SME
• EUC/ DEX Engineer
• Infrastructure Engineer (Endpoint / EUC focused)

Location: Remote, UK (with travel to customer site, and team meet-ups every now and then)

Key requirements:

• Nexthink expert (certified), must mave
• Proven experience implementing and scaling Nexthink in enterprise environments
• Strong scripting capability (PowerShell essential)
• Deep experience across integrations, automation, and platform build

Overview:

• Amberes is partnering with a high-growth, specialist Digital Employee Experience consultancy operating at the enterprise end of the market.
• The business is scaling rapidly, driven by increasing demand for complex Nexthink deployments across global customers. As a result, they are investing in senior, hands-on technical leaders who can own delivery and operate at the highest level of technical credibility.
• This is not a traditional Service Delivery or management position. This is a hands-on, technical delivery role, focused on building, deploying, and scaling Nexthink across large enterprise environments.

The position:

• This position is designed for experienced Nexthink specialists who have implemented and owned the platform internally, and now want to apply that expertise in a customer-facing environment.
• You will work directly with enterprise customers, leading deployments from initial design through to full production rollout, ensuring the platform is correctly implemented, integrated, and operationalised.

Core responsibilities:

• Own end-to-end Nexthink delivery across enterprise customers, from design through to rollout and optimisation
• Lead greenfield and large-scale deployments, including agent and collector rollout across global environments
• Design and build Nexthink environments, ensuring scalability, performance, and alignment with enterprise architecture
• Integrate Nexthink into broader IT ecosystems, including ServiceNow, ITSM tools, and automation workflows
• Develop and implement FixIt scripts, automation workflows, and remediation logic
• Work directly with EUC, infrastructure, security, and operations teams within complex enterprise environments
• Troubleshoot and resolve complex deployment and integration challenges
• Drive adoption and ensure Nexthink is fully embedded into BAU operations

Technical environment:

• Nexthink (Infinity platform)
• PowerShell / scripting / automation
• ServiceNow and ITSM integrations
• Microsoft ecosystem (Intune, SCCM, Azure, Microsoft 365)
• Enterprise endpoint and EUC environments

Background & experience:

• Proven experience implementing Nexthink end-to-end within a large enterprise (not just administering or using it)
• Experience delivering global or large-scale rollouts (5k+ endpoints)
• Strong hands-on capability across deployment, configuration, and optimisation
• Experience building integrations (APIs, ServiceNow, automation workflows)
• Strong scripting capability (PowerShell essential)
• Deep understanding of enterprise IT environments, including EUC, endpoint management, identity, and security
• Comfortable operating in customer-facing environments with senior technical stakeholders

If of interest, please apply!

Thank you,

Team Amberes