Azure Support Specialist

ALSO is one of the leading technology providers for the ICT industry currently active in 30 countries in Europe and in a total of 144 countries worldwide. In 2024, net sales of the Swiss-based company, which employs about 4 200 people, amounted to 11 billion euros. The ALSO ecosystem offers around 135 000 resellers hardware, software and IT services from more than 800 vendors in over 1 570 product categories. In the spirit of the circular economy, the company provides all services from provision to refurbishment from a single source.

ALSO has three business models: The Supply division comprises the transactional range of hardware and software. The Solutions division supports customers in the development of customized IT solutions and ready-to-use IoT applications. Subscription-based cloud offerings for soft- and hardware as well as platforms for cybersecurity, IoT, virtualization and AI are the focus of the Service area.

For more information visit: www.also.com

Position Overview:

We are seeking a proactive and customer-focused Azure Support Specialist to join our team. In this role, you will provide first-line support for our Azure CSP channel, focusing on break/fix issues, provisioning, and assisting with our ALSO Cloud Marketplace platform. This is an excellent opportunity for someone looking to grow their career in cloud technology and customer support.

Key Responsibilities:

· Provide first-line support for Azure-related issues, including break/fix scenarios and provisioning requests.

· Assist re-sellers and partners with Azure CSP channel support, addressing technical queries and troubleshooting issues.

· Manage and support the ALSO Cloud Marketplace platform, ensuring smooth operation and resolving any user issues.

· Monitor and respond to support tickets in a timely and efficient manner.

· Collaborate with internal teams to escalate and resolve complex issues.

· Maintain documentation of support processes, troubleshooting steps, and common issues.

· Assist in the onboarding of new partners to the ALSO Cloud Marketplace platform.

· Provide basic training and guidance to partners on using Azure services and the ALSO Cloud Marketplace.

· Stay updated with the latest Azure features, updates, and best practices to provide accurate support.

Ideal Candidate Profile:

· Basic understanding of Microsoft Azure services and concepts.

· Experience with Azure CSP (Cloud Solution Provider) channel support is a plus.

· Strong problem-solving skills and ability to troubleshoot technical issues.

· Excellent customer service skills with a focus on providing a positive user experience.

· Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

· Strong communication skills, both written and verbal.

· Willingness to learn and adapt to new technologies and platforms.

· Ability to work collaboratively within a team and with external partners.

Technical Skills and Qualifications:

· Mandatory certifications (at least one mandatory):

o AZ-900: Microsoft Azure Fundamentals

o MS-900: Microsoft 365 Fundamentals

o SC-900: Microsoft Security, Compliance, and Identity Fundamentals

· Familiarity with Azure services such as Virtual Machines, Storage, Networking, and Identity Management.

· Basic knowledge of Azure Active Directory (now Entra ID).

· Understanding of common IT support processes and tools.

· Experience with ticketing systems and support workflows.

· Basic scripting knowledge (PowerShell, Bash) is a plus.

Why Join Us:

· Opportunity to work in a dynamic and international team.

· Exposure to cutting-edge cloud technologies and platforms.

· Continuous learning and professional development opportunities.

· Supportive and collaborative work environment.

· Competitive salary and benefits package.

• If you are passionate about cloud technology and customer support, and eager to grow your career with a leading B2B cloud marketplace provider, we would love to hear from you.

It is one of our fundamental values to respect human rights and to ensure that they are respected. This includes, in particular, respecting the personal dignity and privacy of each individual. Ethical behaviour is also expected of all our employees in business dealings with our partners. We are committed to fair, unrestricted competition and do not allow our decisions to be influenced by gifts or invitations, let alone financial benefits. Improving the lives of all people through technology - that is ALSO's goal. This also includes protecting our environment and making careful use of the limited resources we have. For further reference, please refer to our Code of Conduct.