Programme Coordination Manager

ADVANCE®AI is an exciting new technology-based SaaS company in the pharmaceutical service sector. Our core service has been developed in collaboration with IBM, the original innovators in Artificial Intelligence (AI) and still one of the world’s leaders in continually developing this technology

ADVANCE®AI provides pharma leaders everyday visibility of the quality of the conversations taking place between their field-based teams and Health Care Professionals (HCPs)

We now have an exciting opportunity to join a rapid growth company that is significantly changing the way pharmaceutical companies collect and analyse field insights, quantifying and benchmarking field execution quality in real time. Although our Head Office is based in Cambridgeshire, UK, this role is fully remote and involves collaborating full-time with a global team that is committed, high achieving, and fun to work with.

We’re hiring a Programme Coordination Manager to own operational coordination, capacity planning, and delivery execution across a portfolio of client programmes. This is a pivotal role for someone who enjoys bringing clarity to complexity, balancing competing priorities, and ensuring programmes are delivered predictably, on time, and to a high standard of quality. You’ll work cross-functionally with Business Development (BD), Customer Success (CS), Quality Control (QC), Operations, and Product/Engineering, providing leadership with clear forward visibility on capacity, risks, and trade-offs.

What You’ll Be Responsible for:

This role owns account and portfolio-level forecasting, CS and QC capacity allocation, implementation oversight, and operational governance to ensure strong quality, predictable delivery, and accurate forward capacity signals.

Forecasting & Capacity Management (Primary)

• Own a rolling forecast of programme demand versus CS capacity, including scenario planning for large deployments
• Build and maintain a capacity model that provides a clear overview of programme scope and commitments
• Identify upcoming constraints and proactively recommend sequencing or resourcing actions
• Maintain a clear capacity view for BD, indicating when ADVANCE®AI can take on large programmes and what trade-offs apply
• Run weekly capacity and prioritisation reviews and track decisions

CS Allocation & Resourcing Operations (Primary)

• Own the CS allocation plan across all live and upcoming programmes (assignment, timing, and intensity)
• Track coverage, handovers, and potential risks; escalate early with mitigation options
• Operate intake and change-control processes when timelines or scope shift, ensuring impacts are reflected in forecasts
• Ensure CS workload and programme commitments remain aligned and drive clarity when trade-offs are required

Portfolio Tracking & Asana Operating Model (Primary)

• Establish and run an account/portfolio-level tracking system (Asana or similar) so leadership has visibility across all live programmes
• Define and enforce standards for stage, status, milestones, risks, next actions, and ownership
• Administer templates, custom fields, dashboards, and reporting to ensure consistent tracking
• Produce weekly reporting covering live programmes, risks, upcoming work, and future capacity availability

Implementation Ownership (Delivery Execution)

• Own implementation planning and operational execution from kickoff through go-live readiness
• Coordinate internal stakeholders (CS, Ops, QC, Product/Engineering as required) to ensure tasks are sequenced, owned, and delivered
• Maintain programme documentation including scope, assumptions, timelines, dependencies, decision logs, and readiness checklists
• Identify risks and blockers early, drive resolution, and track outcomes

Quality Control (QC) Management (Primary)

• Own QC strategy and day-to-day management across programmes, ensuring consistent standards
• Plan and schedule QC work within capacity constraints and ensure QC effort is reflected in forecasting and CS allocation

Cross-Functional Collaboration & Governance

• Run a consistent operating rhythm including capacity, portfolio, QC, risk, and implementation reviews
• Provide BD with clear, timely capacity guidance to support responsible scheduling of large deployments
• Coordinate closely with the QC team on dependencies and constraints
• Escalate risks with clear options, impacts, and recommended actions to support leadership decision-making

What We’re Looking For:Essential

• Proven experience coordinating programmes from kickoff through go-live
• Strong project management skills, including timeline management and issue resolution
• Proficiency with Asana (or similar tools), Excel, PowerPoint, and collaboration platforms
• Excellent attention to detail, particularly in setup, mapping, and QC processes
• Strong cross-functional collaboration skills
• Comfortable working in fast-paced, ambiguous environments with evolving priorities
• Excellent written and verbal English communication, including professional presentations and client-facing materials

Desirable

• Experience delivering technical implementations within life sciences or health tech environments
• Understanding of regulatory considerations and therapeutic area nuances
• Bachelor’s degree in Business, Life Sciences, Project Management, Computer Science, or a related field
• Project Management certification

This role is ideal for someone who thrives in a dynamic startup environment, takes ownership, and enjoys building scalable processes that truly make a difference. If this is you then we would love to hear from you!