Technical Customer Support Specialist - AI Automation Platform (US Market)

Our client is building the operating system for autonomous businesses. In just weeks of beta, over 100,000 AI agents have been deployed on their platform — automating trading systems, service businesses, workflows, and internal operations. Backed by a $10M seed round, they are redefining how companies run: AI agents connected to Slack, email, CRMs, payments, calendars, and beyond. This is not incremental innovation. This is infrastructure for the next generation of digital companies. They are moving fast. Very fast. Job Description We are hiring a Technical Customer Support Specialist to operate on the front lines of autonomous AI deployment. This is not ticket-based customer support. You will help users design, debug, and optimize complex AI automation systems. You will analyze workflows, troubleshoot API integrations, identify edge cases, and guide customers through advanced multi-step autonomous setups. You'll work in structured 8-hour shifts (rotating schedule) to support a rapidly growing US user base. What You'll Do

• Provide high-level technical support via chat, email, and occasional video calls
• Diagnose and resolve automation, API, and integration issues
• Guide users in building sophisticated autonomous AI workflows
• Document patterns, edge cases, and recurring technical blockers
• Partner closely with Engineering to escalate product bugs
• Contribute real-world insights that shape product improvements

Profile / Requirements You are technical. You think in systems. You enjoy debugging. You're comfortable navigating APIs, SaaS integrations, and automation logic — and explaining complex technical concepts clearly in writing. What We're Looking For

• 2+ years in technical support, customer success, or technical operations
• Strong understanding of APIs, webhooks, integrations, automation platforms (Zapier, Make, etc.)
• Ability to troubleshoot multi-step workflows
• Excellent written English communication skills
• High autonomy and strong ownership mindset
• Comfortable in a fast-moving startup with evolving features
• Availability for 8-hour rotating shifts

Bonus: Experience with AI tools, LLM-based systems, or developer-facing products. Benefits

• $15-$30/hour depending on experience
• 30+ hours per week
• Long-term engagement (6+ months minimum)
• 100% Remote
• Direct exposure to cutting-edge AI infrastructure
• Work alongside product and engineering teams shaping autonomous systems