IT Service Delivery Director (Nexthink/ DEX SME)

IT Service Delivery Director (Nexthink/ DEX SME)Location: UK or EU Remote

(Note: we are hiring at several levels: ASSOCIATE, SENIOR, LEAD/ DIRECTOR)

Key requirements:

• Strong background delivering complex, technical platforms into large customer environments
• Senior post-sales, implementation, or professional services, or Service Delivery Manager experience within enterprise software
• Hands-on experience working with DEX (Digital Employee Experience), Enterprise Endpoint Management/ Detection, Observability IT, or End User Computing (EUC)
• Experience on the customer side, using the likes of one of these vendors: Nexthink,1E (TeamViewer DEX), Lakeside, ControlUp, Riverbed Aternity, Omnissa, Liquidware, Flexxible, Workelevate, Applixure, Bumblebot, Almaden, Nanoheal, and others, is a non-negotiableOverview:

• Amberes is partnering with a high-growth, enterprise software company operating in the Digital Employee Experience and workplace technology market.
• The business is entering a critical phase of scale, with increasing enterprise adoption and growing complexity across customer deployments. As a result, they are investing heavily in their post-sales delivery function to ensure consistent, high-quality technical implementation across global customers.
• The DEX/ EUC Specialist (also known as the Service Delivery Director) will sit within Professional Services and will own the technical delivery of the platform post-sale. This is a senior, hands-on leadership position focused on implementation excellence rather than customer success or renewals.

IT Service Delivery Director (Nexthink/ DEX SME)

• This position is designed for experienced enterprise technologists who have led large-scale deployments internally and now want to apply that expertise in a vendor environment.
• You will operate at the intersection of product, engineering, and customer IT teams, ensuring deployments are architected correctly, delivered efficiently, and operationalised successfully.
• The company values leaders who are technically credible, structured in their approach, and comfortable being close to delivery rather than managing purely at arm’s length.

Post-Sales Delivery & Implementation Leadership:

• You will own end-to-end technical delivery of the platform across enterprise customers, from initial design through production rollout.
• You will lead complex, multi-region implementations, working directly with customer infrastructure, EUC, security, and operations teams.
• You will define delivery plans, deployment models, and implementation standards, ensuring consistency and quality across engagements.

Technical Engagement & Architecture:

• You will act as the senior technical authority during delivery, advising customers on architecture, integrations, and operational design.
• You will partner with internal Sales Engineering, Product, Support, and Engineering teams to ensure delivery aligns with platform capabilities and roadmap.
• You will lead the resolution of complex technical challenges and escalations during deployment and early live phases.

Delivery Frameworks & Scale:

• You will help evolve implementation methodologies, technical playbooks, and best practices to support scale.
• You will ensure customers are enabled with the documentation, knowledge transfer, and operational readiness required to run the platform post-deployment.
• You will contribute to improving predictability, efficiency, and quality across the services organisation.

Background & Experience:

• You will be comfortable working with scripting and automation (PowerShell, Bash, or similar).
• You will bring ~8+ years of experience in enterprise IT, EUC, digital workplace, or post-sales delivery within complex environments.
• Experience on the customer side, using the likes of one of these vendors: Nexthink, 1E (TeamViewer DEX), Lakeside, ControlUp, Riverbed Aternity, Omnissa, Liquidware, Flexxible, Workelevate, Applixure, Bumblebot, Almaden, Nanoheal, and others, is a non-negotiable
• You will have hands-on exposure to Microsoft and cloud ecosystems, including Azure, Microsoft 365, Intune, SCCM, identity, and endpoint tooling.
• You will understand enterprise networking, security, and governance requirements.
• You will be credible with senior technical stakeholders and confident operating in customer-facing environments.

If of interest, please apply!

Thank you,

Team Amberes