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Yesterday Customer Services Articles Digested
Top Customer Services articles picked and summarized
Pr Newswire•7 hours ago•
950
Zendesk's New COO: How AI and Customer Obsession Are Redefining Service Excellence
Zendesk's new COO, Craig Flower, is leading the charge to make customer service AI-first! Discover how this move accelerates innovation and delivers exceptional value. #Zendesk #CustomerService #AI #Leadership #TechNews
Retail Customer Experience•11 hours ago•
890
Australian Shoppers Demand Better Self-Checkout Tech: Why Retailers Must Adapt or Lose Customers
Australian shoppers are speaking up! 🛒 New research reveals 2/3 of consumers prefer self-checkout but demand better tech. From AI-powered solutions to hybrid models, discover what retailers must do to keep customers happy. #RetailTech #CustomerExperience #SelfCheckout #AustralianRetail #AIinRetail
Hrd America•15 hours ago•
830
AI Layoffs Backfire: Why Companies Are Desperately Rehiring Human Customer Service Agents
AI layoffs backfiring? New data shows companies are scrambling to rehire human customer service agents they cut. Gartner predicts 50% of AI-driven cuts will be reversed by 2027. The human touch still matters! #CustomerService #AI #RemoteJobs #FutureOfWork #HRTech