Talkdesk Express has emerged as a revolutionary cloud-based CX service, specifically designed to empower small businesses with under 50 employees. Launched on May 6th, this solution promises to deliver enterprise-grade customer service without the complexity typically associated with large organizations.
Who Is The Ideal Talkdesk Express Customer?
Small businesses often have a significant portion of their workforce directly interacting with customers. Talkdesk Express is tailored for these employees, offering a seamless communication platform. However, it's not intended for small departments within larger organizations or businesses seeking integrations with Talkdesk’s Industry Clouds.
How Talkdesk Express Reduces Complexity
The service boasts an easy self-service sign-up process, allowing businesses to set up their contact center online with just a few clicks. Features include:
- Drop-down menus for quick channel selection (e.g., website, Facebook).
- Copilot pane for guided setup and troubleshooting.
- Talkdesk Academy training and Knowledge Base for advanced feature implementation.
Professional support is also available through third-party partners for those needing extra help.
Pricing and Availability
Talkdesk Express offers:
- 25 free licenses and a $100 initial credit.
- Pay-as-you-go pricing for features like voice minutes and AI interactions.
- Refillable wallet system for continuous usage.
Currently available in the U.S. and Canada, Talkdesk plans to expand to Europe and APAC via partners.
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