TBC Bank Uzbekistan (TBC UZ) has taken a significant step forward in enhancing its customer service operations by integrating Genesys Engage, a leading customer experience solution. This strategic move is part of the bank's broader initiative to bolster its digital infrastructure in Uzbekistan, ensuring a seamless and secure banking experience for its customers.
Enhancing Customer Interactions
By consolidating all customer communication channels onto a single platform, TBC UZ is set to improve operational efficiency and elevate customer satisfaction. The integration allows for better management of customer interactions at every touchpoint, fostering loyalty and optimizing performance.
Operational Excellence and Security
The bank has chosen to host Genesys Engage on its own servers, ensuring complete control over its infrastructure and maximum security for customer data. This decision underscores TBC UZ's commitment to maintaining the highest standards of data protection and service quality.
Expanding Offerings and Customer Base
With a threefold increase in customer service demand over the past six months, TBC UZ has been actively expanding its product lineup. Notable launches include the Salom Card, Osmon Credit Card, and TBC Business, catering to the daily banking and lending needs of individuals and SMEs in Uzbekistan.
Future Innovations
Looking ahead, TBC UZ is not slowing down. The bank plans to introduce an AI-powered virtual assistant by 2025, building on its existing AI agents for sales and loan repayment reminders. This innovation is part of TBC Uzbekistan's vision to redefine digital banking in Central Asia, setting new benchmarks for customer experience and service excellence.
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