Contact Center Wins Prestigious Award by Living Out Meaning of Company Name
WILMINGTON, MA (Feb. 2, 2026) – Ametros, the industry leader in professional administration and post-settlement medical care coordination, has won a Gold Stevie® Award in the “Contact Center of the Year – Other Service Industries” category as part of the 20th Annual Stevie Awards for Sales & Customer Service.
What Are the Stevie Awards?
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 2,100 nominations – in more than 100 categories for customer service and contact center achievements from organizations of all sizes and industries across 41 nations and territories – were considered in this year’s competition.
The Winning Submission: IMMEASURABLE
In creating their winning entry, Ametros leaned into the meaning behind their company name with a submission entitled, IMMEASURABLE - Contact Center Exudes the Meaning of Their Company Name.
“Ametros means ‘beyond measure,’ which perfectly describes our contact center,” said Ametros President Andrea Mills. “The level of genuine care these 75 team members demonstrate is truly immeasurable, which is why we call them ‘care advocates.’”
She continued, “Our care advocates understand the realities of a serious workplace injury. Injured workers – our members – are trying to navigate ongoing medical needs while simultaneously managing settlement funds, all while adjusting to their new normal. They rely heavily on our care advocates to understand what settlement means, what their responsibilities are moving forward, and how we can help improve their quality of life. Day after day our care advocates rise to the challenge by providing support with medical equipment, provider relations, government benefits and prescriptions.”
Judges' Feedback and Scoring
Six judges reviewed Ametros’ entry, giving it an average score of 9 out of 10, which earned Ametros a Gold Award, the highest level possible.
The judges’ feedback was overwhelmingly positive, with one describing Ametros entry as, “A strong, empathy-led nomination demonstrating meaningful advocacy, measurable service outcomes, and clear customer impact. The submission clearly connects frontline actions to trust, clarity, and improved experiences, backed by credible metrics and testimonials. A compelling example of purpose-driven customer service excellence.”
Key Performance Indicators (KPIs)
In addition to describing – in detail – the actions and empathy of its care advocates, Ametros had to provide key performance indicators (KPIs) to demonstrate the impact of its contact center. These included:
- $87 million saved by Ametros members in 2024; $6,719 average overall savings per member
- 53.9% average overall savings per member, with average savings of 60% on provider visits and 38.4% on prescriptions
- 96.4% of members carried over funds into 2025, preserving their settlement dollars
Why This Matters in the Industry
“Most of the workers’ compensation industry focuses on the value, benefits and efficiency of pre-settlement products and services vs. post-settlement. That’s why Ametros and the work of our care advocates is so unique and critical. We are the only company in the industry that specializes specifically in post-settlement administration,” said Mills.
She continued, “Our care advocates get to work, caring for, advocating on behalf of, and supporting members through this emotionally-charged period to help them post-injury. I know I speak for the entire Ametros leadership team when I say we will be proud and honored to watch this truly deserving group walk across the stage to receive their award.”
Celebration and Recognition
Winners will be celebrated during a gala event attended by more than 300 professionals from around the world at the Marriott Marquis Hotel in New York City on March 5.
About Ametros
Based in Wilmington, Massachusetts, Ametros is the industry leader in professional administration and post-settlement medical care coordination. With a mission of making healthcare simple for injured workers post-settlement, Ametros helps more than 31,000 injured individuals each year manage their medical care and funds, providing access to discounts, medical guidance and compliance support.
About The Stevie® Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year.
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