AireSpring, a global leader in managed network, connectivity, security, UCaaS, and IT services, has been honored with a Silver Stevie Award in the Customer Service Excellence category at the 20th annual Stevie Awards for Sales & Customer Service. This recognition highlights their innovative approach to delivering outstanding support to businesses worldwide.
The Prestige of the Stevie Awards
The Stevie Awards are among the world's top honors for customer service, contact center, business development, and sales professionals. This year's competition saw over 2,100 nominations from organizations across 41 nations and territories, with winners determined by scores from 150 professionals on specialized judging committees.
An Innovative, Personalized Approach to Customer Service
AireSpring is renowned for its people-first, service-first, customer-first mindset, which has guided the company through technological shifts. Their philosophy emphasizes that while products evolve, accountability, responsiveness, and customer advocacy remain constant. This commitment has set a high standard for supporting mid-size and enterprise businesses across various industries.
At the heart of AireSpring's success is AIreCONTROL, an AI for IT Operations (AIOps)-powered ITSM platform that provides customers with comprehensive oversight and control of their networks. Key features include:
- 360-degree visibility over devices, processes, data points, and circuits
- AIOps-driven insights from sources like national power grids, weather alerts, and carrier network outage feeds
- 24/7/365 real-time monitoring via the integrated AIreMONITOR service
- Automatic support case generation, with 94% of cases opened proactively
- Fully integrated AireReboot remote reboot service
- AIrePOD™ Tier 3 engineering support within 10 minutes of case creation
This blend of advanced automation and AI-driven insight with real human accountability ensures customers always have expert support behind the technology.
Driving Customer Success Through ITSM Platform Innovation
AireSpring earned this award for its dedication to customer success and growth through AIreCONTROL's evolving capabilities. The platform offers streamlined navigation, enhanced dashboards, an integrated document repository, advanced analytics, and smarter location health status, enabling a proactive approach to issue resolution. This reduces the burden on customers' IT teams, improves infrastructure visibility, and lowers mean time to resolution (MTTR).
Judges praised AireSpring for measurable improvements in customer outcomes, proactive service delivery, and innovation in support operations. Comments included:
- "Your transition to a customer success model paired with an AI-driven ITSM framework has paid off big time... exceeding industry standards."
- "The 98% CSAT score and proactive support model show extraordinary performance... significantly outperforming industry standards while reducing customer IT burden."
- "Very impressive KPIs and customer feedback... your passion for customer service is commendable."
Russ Shipley, AireSpring's Chief Operating Officer, stated, "We're honored to once again receive this award, which reflects our ongoing commitment to customer success, innovation, and industry leadership. It recognizes not only the strength of the AIreCONTROL ITSM platform but also the dedication of our teams who deliver proactive, personalized service."
Stevie Awards President Maggie Miller added, "The remarkable scores achieved by this year's winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver."
About AireSpring
Founded in 2001, AireSpring is a family-owned, award-winning global managed services provider. They offer customized solutions in IT, connectivity, networking, security, mobility, and unified communications, backed by a proprietary global backbone and award-winning support. Their services include Managed Connectivity, Managed SD-WAN, SD-Branch and SASE, Cloud and Voice Communications, Global Connectivity, and Mobility solutions, delivered through a network of channel partners.
AireSpring holds direct contracts with over 265 network providers worldwide, providing a seamless single-source solution in 190 countries. They have received numerous industry awards for excellence in customer service and innovation.
About The Stevie® Awards
The Stevie Awards recognize outstanding performances in the workplace through nine programs, including the Stevie Awards for Sales & Customer Service. They receive over 12,000 entries annually from more than 70 nations and territories, with judging by over 1,000 professionals globally.
For more details, visit http://sales.stevieawards.com/ or www.airespring.com.
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