PolyAI, a leading conversational AI company, has launched a new brand campaign featuring world-renowned chef and entrepreneur Gordon Ramsay. This campaign highlights the frustrations of outdated customer service systems and showcases how AI can revolutionize the experience.
Gordon Ramsay Stars in Campaign Against Inefficient Customer Service In a dramatized scenario, Gordon attempts to make a restaurant booking using a traditional, menu-driven phone system. He encounters confusion, delays, and frustration, a situation familiar to many. The contrast is stark when he switches to a PolyAI-powered voice agent, which responds instantly, understands context, and completes the task with speed and fluency. As Gordon says, "Finally, someone who f*cking listens."
PolyAI's Technology and Impact PolyAI's proprietary technology enables enterprises to deploy AI agents that manage complex conversations across languages, channels, and markets. It supports over 2,000 live deployments in 45+ languages across 25+ countries. The company's agentic AI now does the work of 1,000+ full-time employees at multiple enterprises, and according to a Forrester study, PolyAI customers achieve a 391% return on investment.
Enterprise Applications and Growth PolyAI works with more than 100 enterprises, including Gordon Ramsay Restaurants, Marriott, Caesars Entertainment, PG&E, UniCredit, and Foot Locker. With over $200 million in funding from investors like NVentures (NVIDIA's venture capital arm), the company is investing heavily in its Agent Studio platform and expanding in North America.
Campaign Rollout The campaign will be launched globally across video, digital, social, and out-of-home placements starting in February 2026.
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