Customer Success Manager

About Us:

Year13 is an Australian EdTech company dedicated to upgrading the school-to-work transition. Our mission is to support young people in reaching their potential and succeeding in life after school. We achieve this by creating meaningful connections among students, schools, educators, industry, government, and parents.

Role Overview:

As the first US-based Customer Success Manager at Year13, you will be pivotal in working with schools, districts, and partners to ensure our customers are achieving their goals. You will align our product to meet their needs, driving adoption, resolving challenges, and building long-term relationships that foster retention and growth.

Key Responsibilities:

• Customer Engagement: Working closely with schools, districts and partners to understand their objectives and align our solutions to meet their goals.
• Onboarding & Adoption: Lead effective onboarding processes, ensuring customers are equipped to use our platform to its fullest potential.
• Relationship Building: Cultivate strong, long-lasting relationships with customers, acting as their trusted advocate and point of contact.
• Identify Opportunities: Continuously assess customer usage and identify opportunities for expansion and increased impact.
• Problem Resolution: Address and resolve any challenges customers may encounter, ensuring a seamless experience.
• Feedback Loop: Gather customer feedback and collaborate with our product team to enhance our offerings.

Qualifications:

• Bachelor’s degree in Education, Career Development, or a related field.
• 5-8 years in customer-facing roles, preferably in education technology or career development.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Proven track record of building and maintaining customer relationships.
• Proficient in using CRM tools and data analysis.

Ideal Candidate Traits:

• Driven by purpose and motivated by the desire to make a meaningful impact in the educational sector.
• Comfortable navigating shifting priorities and fast-paced environments.
• Someone who values collaboration and open communication, contributing to a positive team culture.
• Eager to seek knowledge and embrace new challenges for personal and professional growth.
• Deeply invested in our mission and the positive changes we bring to students and educators.

Work Environment:

• Fully remote role, working with a team who are mostly in Sydney, Australia, until the team grows in the US.
• Supportive and respectful workplace culture that values open communication.
• Opportunities for professional development and continuous learning.

Join Us:

If you are a passionate career advocate who thrives on collaboration and is committed to making a positive impact in education, we would love to hear from you!

Apply now to be part of our mission at Year13.