Customer Support Representative

About The Company Auto Glass Now is the second largest auto glass repair company in the United States, known for fast, friendly, and convenient service. As part of Driven Brands, we operate several well-known brands including All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass, and A-1 Glass. We pride ourselves on delivering high-quality auto glass repair, replacement, and calibration services while fostering a supportive and growth-oriented workplace. Many members of our management team started their careers in entry-level roles, demonstrating our commitment to career development. About The Role We are currently hiring Remote Customer Support Representatives to join our growing team. Both experienced sales support specialists and motivated entry-level candidates are encouraged to apply. This full-time position involves engaging with customers to provide excellent service, generate estimates and invoices, manage appointments, and ensure customer satisfaction. You will work in a fast-paced environment with opportunities for commission-based earnings and career advancement. Responsibilities

• Deliver outstanding customer service to ensure repeat business
• Create accurate estimates, price quotes, and invoices for auto glass services
• Answer incoming calls and return customer inquiries promptly
• Book and confirm appointments with attention to detail
• Document all customer interactions and follow up as needed
• Verify and maintain accurate customer information
• Maintain a professional and positive attitude in all communications

Qualifications

• Sales experience required for experienced pay candidates; entry-level candidates with a positive attitude and customer service skills are welcome
• Basic computer proficiency required
• Strong verbal and written communication skills
• Bilingual Spanish proficiency is a plus
• Prior phone or call center experience preferred
• Ability to work in a fast-paced environment with open availability including weekends and holidays
• Reliable home internet connection

Benefits

• Competitive base pay with commission and bonus incentives
• Paid time off for full-time employees
• Health, vision, and dental insurance options
• 401(k) with company match
• Same-day pay available through myFlexPay
• Opportunities for career growth and advancement within Driven Brands

Salary Range: $14.00 - $25.00 per hour (Base pay plus commissions/bonuses) Equal opportunity Driven Brands is an Equal Employment Opportunity employer. We value diversity and inclusion and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.