Sales & Appointment Booker

Company: Wellnite

Location: Remote

Employment Type: Full-Time

About Wellnite

Wellnite is a fast-growing mental health platform helping patients find the right therapist quickly and easily. We work with thousands of providers across the U.S. and help members use their insurance or self-pay options to access care.

We are looking for a high-energy, empathetic, and persistent Sales & Appointment Booker who can call members, match them with the right therapist, and follow up consistently until they start care.

This is not just call center work — this is helping someone begin their mental health journey.

🎯 Role Overview

You will:

• Call new leads and existing members
• Understand their needs and preferences
• Match them with the best-fit therapist
• Book their first appointment
• Follow up persistently until they complete their session
• Ensure members feel supported and cared for

Your goal: Convert inquiries into completed appointments.

📌 Key Responsibilities1️⃣ Outbound Calling

• Call inbound leads quickly (speed to lead matters)
• Re-engage older leads
• Follow up via call, SMS, and email
• Handle objections professionally

2️⃣ Therapist Matching

• Understand patient profile:
• Insurance
• Availability
• Gender preference
• Specialty (anxiety, depression, couples, etc.)
• Recommend best-fit therapists
• Clearly explain options
• Assist with scheduling

3️⃣ Follow-Up & Retention

• Follow up multiple times (minimum 3–5 touches)
• Help reschedule missed appointments
• Ensure members complete their first session
• Keep communication warm and supportive

4️⃣ Customer Experience

• Make patients feel heard and understood
• Provide reassurance and clarity
• Maintain professionalism and empathy
• Resolve concerns quickly

📊 KPIs You Will Own

• Daily calls completed
• First appointment booking rate
• Show rate for initial sessions
• Lead response time
• Member satisfaction score

🧠 Ideal Candidate

• 1–3 years in sales, appointment setting, or customer support
• Comfortable making high-volume outbound calls
• Strong English communication skills
• Empathetic but confident
• Persistent and follow-up driven
• Organized and detail-oriented
• Experience in healthcare or mental health is a plus

Bonus:

• Experience working with U.S. customers
• Familiarity with CRM systems
• SMS and phone sales experience

💼 What Success Looks Like

• You follow up until the patient books
• You reduce no-shows
• Patients feel supported, not pressured
• You convert hesitant leads into booked sessions
• You hit and exceed weekly booking targets

Why Join Wellnite?

• Growing healthcare tech company
• Performance-based incentives
• Clear growth path
• Remote flexibility
• Meaningful work helping people access care